18/06/20244 min

Top tips for brand newsletters

Brand newsletters can be valuable tools for ecommerce sites. These frequent emails (but not too many!) allow you to build a sustained relationship with your customers, affirm your brand identity, and increase your sales through targeted and engaging communication. In this article, we'll explore how to structure an effective newsletter that captivates your audience without falling into the trap of simple commercial emails.

A newsletter is the opportunity to create a unique connection through your content

A successful newsletter transcends simple product sales to tell a story that engages the reader. Unlike commercial emails that directly target conversion, a newsletter enriches the customer experience by offering diversified and informative content. These emails can include in-depth articles on market trends, personalized advice, or news about your brand.

For your newsletter to truly resonate with your customers, it's essential to understand their needs and preferences through effective audience segmentation. This strategy allows you to personalize your messages and offer content specifically adapted to the different groups within your customer base.

For example, you could send product information to new visitors, and exclusive offers to your most loyal customers.

Energize your content strategy

To keep your subscribers interested, your newsletter should be structured to offer diverse and engaging content. Incorporating multiple sections, such as product updates, interviews, case studies, and even interactive content like surveys or quizzes is highly recommended. This allows you to transform your newsletter into a valuable resource your subscribers look forward to.

Sending frequency is a delicate balance. Regular enough for your brand to stay in your customers' minds. Spaced far enough apart that they don't land in the spam folder.

A balanced approach might be to start with monthly communications. However, stay flexible and adapt your mailings to subscriber reactions and key periods in your activity, such as new product launches or sales events.

Increase your brand's impact

The choice of the sender's name and the editorial line of your newsletter are decisive to its impact. A recognizable sender name and a consistent, well-defined editorial line will help establish trust and immediate recognition among your readers. This approach strengthens your brand identity and ensures more openness and better interaction with your emails.

To keep your newsletter out of the spam folder, follow best practices for sending emails. These include getting explicit permission from your subscribers to send them communications, using a reliable sending platform such as Mailchimp, and paying attention to the wording of your emails to pass through antispam filters.

Finally, don't forget to include clear calls to action and special offers to encourage your customers to interact with your brand. Whether it's through exclusive promotions or product previews, each newsletter should give subscribers a reason to click through and explore your brand online.

Maximize engagement with exclusive offers and ambitious content

For your newsletter to stand out and attract subscribers, it must integrate exclusive offers and more ambitious content. These elements serve to boost sales and strengthen your customers' perception of value.

Exclusive offers are a great way to reward your subscribers and encourage them to stay engaged with your brand. Think about special discounts, early access to new collections, or limited-time offers. These incentives can turn occasional readers into loyal customers and thus increase the conversion rates of your campaigns.

In addition to promotions, consider enriching your newsletter with content that establishes your brand as a benchmark in your sector. In-depth articles, analyses of trends, practical guides, or interviews with experts can serve to inform and inspire your customers.

This content is more ambitious because it requires more profound research and careful presentation. However, these efforts are worth it and can boost the image and authority of your ecommerce site in its field.


A well-designed newsletter is more than just a communication tool, it's an extension of your overall marketing strategy and a crucial aspect of the customer experience. By following our recommendations, you can turn your newsletter into a powerful driver for growth. That way, it becomes a regular event that your customers don't want to miss, which reinforces their commitment and loyalty to your brand. Each edition should be considered a unique opportunity to strengthen your relationship with your customers to boost your sales.

Every 2 weeks, get the best ecommerce tips and latest trends in your inbox.

By submitting this form, I agree to the data entered being used by PrestaShop S.A for sending newsletters and promotional offers. You can unsubscribe at any time by using the link in the emails sent to you. Learn more about managing your data and rights.

These articles may interest you