The help you need, when you need it
Focus on your business, let us take care of the technicalities.
![](/wp-content/uploads/2024/01/LP_PRESTASHOPASSISTANCE_1920x1080-800x456.jpg)
Optimize your PrestaShop experience with technical support
Our technical team is ready to help
- Contact us via chat, email or phone
- Response time within 24 working hours
- Assistance available from Monday to Saturday from 9 am to 10 pm
![](/wp-content/uploads/2024/01/LP_PRESTASHOPASSISTANCE_blocillus_800x650-3.png)
Simplified support for your PrestaShop store
The Assistance By PrestaShop module was designed to optimize the process of intervention on a PrestaShop store by establishing a direct connection to your site.
To facilitate interventions and guarantee the best response times, we strongly recommend installing the Assistance By Prestashop module.
The many advantages:
- Secure connection to your back office and, with your consent, in the module’s configuration
- More effective interventions on your store
- Saves you time
Our support offers
![](/wp-content/uploads/2023/03/Push_listing_offre_Monograms_dataspeed_blue.png)
![](/wp-content/uploads/2023/03/Push_listing_offre_Monograms_dataspeed_blue.png)
Technical support plan
Starts at €300
Get the help you need within 24 hours in case of technical emergencies.
Key benefits:
- Bug fixing
- Tips and counseling for all setups (hosting, modules, and themes)
- Native module configurations on the back office
- Improvement recommendations and more!
![](/wp-content/uploads/2023/03/Push_listing_offre_Monograms_picto_bleu.png)
![](/wp-content/uploads/2023/03/Push_listing_offre_Monograms_picto_bleu.png)
Migration & Updates
€300 audit
Get access to the latest features: PrestaShop specialists will help you migrate or update your store flawlessly.
Migration & Updates
- Update to the latest PrestaShop plan
- The theme of your choice within our curated theme selection
- The payment module of your pick
- 15% off the PrestaShop modules to spend with a voucher
![](/wp-content/uploads/2023/03/Push_listing_offre_Monograms_human_blue.png)
![](/wp-content/uploads/2023/03/Push_listing_offre_Monograms_human_blue.png)
SEO pack
Starts at 550€
Get your store in the top search results with an analysis of crawl errors, and get them fixed.
- 1 hour of analysis and a technical intervention (up to 4 hours)
- Search error analysis
- Technical improvement suggestions
- Implementation of corrective actions
![](/wp-content/uploads/2023/03/Push_listing_offre_Monograms_pixel_blue.png)
![](/wp-content/uploads/2023/03/Push_listing_offre_Monograms_pixel_blue.png)
Performance pack
Starts at 90€
Boost your loading speed and SEO by perfecting your store’s technical performance.
- Detailed and personalized performance audit
- Technical action plan and implementation such as adding cache modules or cleaning files
![](/wp-content/uploads/2023/03/Push_listing_offre_Monograms_picto_bleu.png)
![](/wp-content/uploads/2023/03/Push_listing_offre_Monograms_picto_bleu.png)
Security Pack
Starts at 900€
Make sure there are no security breaches in your store with a full audit and action plan to address potential risks.
- Comprehensive report of potential security flaws
- Status report of the infection degree
- Suggestions to fix issues and safety measures
- File cleanup if your store is infected
Our community is here for you
![](/wp-content/uploads/2023/03/Support_Visuel_1.jpg)
Help center
Find articles about topics such as: installing PrestaShop, customizing your store, SEO, and many more.
![](/wp-content/uploads/2023/03/Support_Visuel_2.jpg)
Forum
Get answers to your questions in our forum with our active community.