The help you need, when you need it

Focus on your business, let us take care of the technicalities.

How it works

Our support plans are credit-based and valid from 1 to 12 months. Our technical team will then be available to help with all your issues.
Once your support plan is validated, we’ll get back to you within 48 hours.

Our support offers

Technical support plan

Starting at 249€

Get the help you need within 48 hours in case of technical emergencies.

Key benefits:

  • Bug fixing
  • Tips and counseling for all setups (hosting, modules, and themes)
  • Native module configurations on the back office
  • Improvement recommendations and more!

Migration & Updates

Starting at 249€

Get access to the latest features: PrestaShop specialists will help you migrate or update your store flawlessly.

Migration & Updates

  • Update to the latest PrestaShop plan
  • The theme of your choice within our curated theme selection
  • The payment module of your pick
  • 15% off the PrestaShop modules to spend with a voucher

SEO pack

Starts at 450€

Get your store in the top search results with an analysis of crawl errors, and get them fixed.

  • 1 hour of analysis and a technical intervention (up to 4 hours)
  • Search error analysis
  • Technical improvement suggestions
  • Implementation of corrective actions

Performance pack

Starts at 90€

Boost your loading speed and SEO by perfecting your store’s technical performance.

  • Detailed and personalized performance audit
  • Technical action plan and implementation such as adding cache modules or cleaning files

Security Pack

Starts at 720€

Make sure there are no security breaches in your store with a full audit and action plan to address potential risks.

  • Comprehensive report of potential security flaws
  • Status report of the infection degree
  • Suggestions to fix issues and safety measures
  • File cleanup if your store is infected

Our community is here for you

Help center

Find articles about topics such as: installing PrestaShop, customizing your store, SEO, and many more.

Forum

Get answers to your questions in our forum with our active community.

Looking for support?

Contact our agents and get a quote for the best support plan for your needs, all within 48 hours.

Explore our services

Financing

Funds to grow your online business

Hosting

From simple hosting to complete outsourcing

Consulting

Our technical teams work directly on your site

Help center

A complete and didactic guide, whatever your level

PrestaShop Academy

E-learning to boost your ecommerce skills