The help you need, when you need it
Focus on your business, let us take care of the technicalities.
How it works
Our support plans are credit-based and valid from 1 to 12 months. Our technical team will then be available to help with all your issues.
Once your support plan is validated, we’ll get back to you within 48 hours.
Our support offers
Technical support plan
Starts at €249
Get the help you need within 48 hours in case of technical emergencies.
Key benefits:
- Bug fixing
- Tips and counseling for all setups (hosting, modules, and themes)
- Native module configurations on the back office
- Improvement recommendations and more!
Migration & Updates
€248.99 audit
Get access to the latest features: PrestaShop specialists will help you migrate or update your store flawlessly.
Migration & Updates
- Update to the latest PrestaShop plan
- The theme of your choice within our curated theme selection
- The payment module of your pick
- 15% off the PrestaShop modules to spend with a voucher
SEO pack
Starts at 450€
Get your store in the top search results with an analysis of crawl errors, and get them fixed.
- 1 hour of analysis and a technical intervention (up to 4 hours)
- Search error analysis
- Technical improvement suggestions
- Implementation of corrective actions
Performance pack
Starts at 90€
Boost your loading speed and SEO by perfecting your store’s technical performance.
- Detailed and personalized performance audit
- Technical action plan and implementation such as adding cache modules or cleaning files
Security Pack
Starts at 720€
Make sure there are no security breaches in your store with a full audit and action plan to address potential risks.
- Comprehensive report of potential security flaws
- Status report of the infection degree
- Suggestions to fix issues and safety measures
- File cleanup if your store is infected
Our community is here for you
Help center
Find articles about topics such as: installing PrestaShop, customizing your store, SEO, and many more.
Forum
Get answers to your questions in our forum with our active community.