The help you need, when you need it

Focus on your business, let us take care of the technicalities.

Optimize your PrestaShop experience with technical support

Our technical team is ready to help

  • Contact us via chat, email or phone
  • Response time within 24 working hours
  • Assistance available from Monday to Saturday from 9 am to 10 pm

Simplified support for your PrestaShop store

The Assistance By PrestaShop module was designed to optimize the process of intervention on a PrestaShop store by establishing a direct connection to your site.

To facilitate interventions and guarantee the best response times, we strongly recommend installing the Assistance By Prestashop module.

The many advantages:

  • Secure connection to your back office and, with your consent, in the module’s configuration
  • More effective interventions on your store
  • Saves you time

Our support offers

Technical support plan

Starts at €300

Get the help you need within 24 hours in case of technical emergencies.

Key benefits:

  • Bug fixing
  • Tips and counseling for all setups (hosting, modules, and themes)
  • Native module configurations on the back office
  • Improvement recommendations and more!

Migration & Updates

€300 audit

Get access to the latest features: PrestaShop specialists will help you migrate or update your store flawlessly.

Migration & Updates

  • Update to the latest PrestaShop plan
  • The theme of your choice within our curated theme selection
  • The payment module of your pick
  • 15% off the PrestaShop modules to spend with a voucher

SEO pack

Starts at 550€

Get your store in the top search results with an analysis of crawl errors, and get them fixed.

  • 1 hour of analysis and a technical intervention (up to 4 hours)
  • Search error analysis
  • Technical improvement suggestions
  • Implementation of corrective actions

Performance pack

Starts at 90€

Boost your loading speed and SEO by perfecting your store’s technical performance.

  • Detailed and personalized performance audit
  • Technical action plan and implementation such as adding cache modules or cleaning files

Security Pack

Starts at 900€

Make sure there are no security breaches in your store with a full audit and action plan to address potential risks.

  • Comprehensive report of potential security flaws
  • Status report of the infection degree
  • Suggestions to fix issues and safety measures
  • File cleanup if your store is infected

Our community is here for you

Help center

Find articles about topics such as: installing PrestaShop, customizing your store, SEO, and many more.


Get answers to your questions in our forum with our active community.

Looking for support?

Contact our agents and get a quote for the best support plan for your needs, all within 24 hours.

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Help center

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PrestaShop Academy

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