The help you need, when you need it
Focus on your business, let us take care of the technicalities.
Optimize your PrestaShop experience with technical support
Our technical team is ready to help
- Contact us via chat, email or phone
- Response time within 24 working hours
- Assistance available from Monday to Saturday from 9 am to 10 pm
Simplified support for your PrestaShop store
The Assistance By PrestaShop module was designed to optimize the process of intervention on a PrestaShop store by establishing a direct connection to your site.
To facilitate interventions and guarantee the best response times, we strongly recommend installing the Assistance By Prestashop module.
The many advantages:
- Secure connection to your back office and, with your consent, in the module’s configuration
- More effective interventions on your store
- Saves you time
Our support offers
Maintenance Pack
Starting at €150
Assistance always ready to help you tackle technical challenges.
Key benefits:
- Various services: quick start support, diagnostics, theme installation, and more
- 10% to 20% discount on support plans and PrestaShop upgrade package
- Flexible subscription: per level, monthly or yearly, tailored to your needs
Migration & Updates
€300 audit
Get access to the latest features: PrestaShop specialists will help you migrate or update your store flawlessly.
Migration & Updates
- Update to the latest PrestaShop plan
- The theme of your choice within our curated theme selection
- The payment module of your pick
- 15% off the PrestaShop modules to spend with a voucher
SEO pack
Starts at 550€
Get your store in the top search results with an analysis of crawl errors, and get them fixed.
- 1 hour of analysis and a technical intervention (up to 4 hours)
- Search error analysis
- Technical improvement suggestions
- Implementation of corrective actions
Performance pack
Starts at 90€
Boost your loading speed and SEO by perfecting your store’s technical performance.
- Detailed and personalized performance audit
- Technical action plan and implementation such as adding cache modules or cleaning files
Security Pack
Starts at 900€
Make sure there are no security breaches in your store with a full audit and action plan to address potential risks.
- Comprehensive report of potential security flaws
- Status report of the infection degree
- Suggestions to fix issues and safety measures
- File cleanup if your store is infected
Optimize your online store with our support solutions
Our community is here for you
Help center
Find articles about topics such as: installing PrestaShop, customizing your store, SEO, and many more.
Forum
Get answers to your questions in our forum with our active community.
Contact our agents and get a quote for the best support plan for your needs, all within 24 hours.
Explore our services
Hosting
From simple hosting to complete outsourcing
Consulting
Our technical teams work directly on your site
Help center
A complete and didactic guide, whatever your level
PrestaShop Academy
E-learning to boost your ecommerce skills