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Accessibility Statement

PrestaShop is committed to making its websites, intranet, extranet, and software (including mobile applications and digital urban furniture) accessible in accordance with Article 47 of Law no. 2005-102 of February 11, 2005.

This accessibility statement applies to https://prestashop.com/.

Compliance Status

PrestaShop dotcom https://prestashop.com/ is partially compliant with the General Accessibility Improvement Guidelines (RGAA).

Test Results

The compliance audit conducted by PrestaShop shows that 70% of the criteria in RGAA version 4.1.2 are met.

Non-accessible Content

Non-compliances

Link labels
Image alternative text
Invisible keyboard tabbing
Information about the default and active language

Establishment of this Accessibility Statement

This statement was created on June 12, 2025. It was last updated on June 20, 2025.

Technologies Used for the Audit

  • HTML
  • CSS
  • JavaScript

Testing Environment

Content rendering checks were carried out based on the combinations provided in the RGAA reference base, with the following versions:

  • On Android mobile with Google Chrome and TalkBack
  • On macOS computer with Chrome and VoiceOver

Accessibility Evaluation Tools

  • Web Developer Toolbar
  • Colour Contrast Analyser
  • HeadingsMap
  • WCAG Contrast Checker
  • RGAA Assistant
  • W3C HTML Validator
  • VoiceOver (mac)

Pages Subject to the Compliance Audit

  • Home (FR) https://prestashop.fr/
  • Contact (EN) https://prestashop.com/contact/
  • Legal Notice (EN) https://prestashop.com/legal-notice/
  • Sitemap (FR) https://prestashop.fr/sitemap/
  • Getting Started (FR) https://prestashop.fr/demarrer/
  • ALMA (IT) https://prestashop.it/alma/
  • Privacy Policy (EN) https://prestashop.com/privacy-policy/
  • Versions (PL) https://pl.prestashop.com/versions/
  • Support (IT) https://prestashop.it/assistenza/
  • PS Hosted Offer (PL) https://pl.prestashop.com/oferty-prestashop/hosted/
  • Example Sites “Home” (FR) https://prestashop.fr/exemples-sites-ecommerce/
  • Example Sites “Les Raffineurs (Detail)” (FR) https://prestashop.fr/exemples-sites-ecommerce/les-raffineurs/
  • About Us (EN) https://prestashop.com/about-us/
  • Download PS “Classic” (FR) https://prestashop.fr/offres-prestashop/classic/
  • Successful Download – Installation (IT) https://prestashop.it/download-riuscito-installazione/
  • Blog “Home” (FR) https://prestashop.fr/blog/
  • Blog “Article” (FR) https://prestashop.fr/blog/marketing/popularite-des-marketplaces-limportance-davoir-son-propre-site-e-commerce/
  • PrestaShop Partners “Home & Detail” (ES) https://prestashop.es/prestashop-partners/
  • Legal Documentation https://prestashop.fr/documentation-juridique/

Feedback and Contact

If you are unable to access any content or service, you can contact the PrestaShop dotcom team to be directed to an accessible alternative or to obtain the content in another format.

  • Send a message https://prestashop.com/contact/

Appeal Procedures

If you notice an accessibility issue preventing you from accessing content or a feature on the site, report it to us and if you do not receive a satisfactory response, you are entitled to submit a complaint or refer the matter to the Defender of Rights.

You have several options: