wide-eyed

I created a new group called, "testgroup" and assigned 10% off to this group. Then I added a member (limited the member to this group and also set the default to this group). When the member logs in they have access to 10% off all items. But when it comes to a sale item things go a bit haywire. For example widget A is on sale for 15% off but instead of getting a total of 25% off of the item, for some reason Prestashop is calculating the total discount to be 23.5%. How do we fix this?? I am using Prestashop 1.6.0.14

....didn't change anything.....didn't add products.....just refreshed the pages for both back office and front office..... ....on one store there is not even a PS login page so have no access to run debug mode ....on second store we have a dashboard for the back office.....noticed that NOSTO had been installed (but we didn't install it), we removed NOSTO but still no front office! Ran debug mode on the second store......nothing! BTW both stores are on PS cloud. ...both stores just came back up! Now everything seems to be working once again.

...both our stores are displaying blank pages too! No login screens and no front office...just blank screens.............

Okay thanks....that's what I was thinking too.

How do I email a customer from the back office?? Or to clarify, how do I initiate an email correspondence to a customer from within the back office?? I do see the email address beside each customers' name, if I click on it Windows Live email pops up to send an email. I don't want this, I just want to send the customer a message through the back office.

When a customer pays we are getting payment errors with the error code, "Field format error: 10561- There's an error with this transaction. Please enter a complete billing address." This error is stopping all transactions EVEN when there is a complete billing address!!! We are using the PayPal Payments Advanced configuration with the PayPal module supplied by PS. Obviously there is a problem somewhere between the transfer of information from the cart to the payment gateway. How do I fix this?? BTW we are on the PS cloud using the default template. Update: Just spoke with PayPal and they have verified that the billing address information is not being passed from the cart to the api.......today I lost over $1100 in sales. Even tried to call Prestashop................feeling like I've been had, that this is a bug that is there on purpose.

Hi All! I am using the default PS template on the cloud, also using the PS Cron module. When I look at the CRON "Last Executed" column it says "never" on all cron jobs. The URLs used for each cron are the URLs that are given for each cron setup for example sitemap or rebuild price index or currencies. What am I missing? Or what needs to be enabled for the cron jobs to execute? BTW, PS webservice is enabled.

I put in a support ticket, not I understand how this module works. The real problem was my lack of understanding.

That was it! Thanks for your help! Have a great weekend!

How do I change the message that displays to a customer when a product is out of stock. Currently, the message being displayed is, "This product is no longer in stock" and I want to change it to, "Temporarily out of stock". Thanks for your help

There it is! Thanks Julie...you're an angel! Been looking at these screens and just could not see it....a sign that I need a weekend!

Thanks for the suggestion, but not sure what this will accomplish since we already have orders paid, shipped and delivered. When we do a test with any of these particular items....we see nothing in the way of cross selling being displayed.

I can't seem to find where I change the defaults for changing the following: 1) the message displayed when an item is out of stock 2) if a customer can order an item if it is out of stock or not I've seen these, just can't find where! Your help is appreciated!

We are using the default PS template and just installed the "My Account" module to add a box with customer account info. This module is not working. Any ideas on how to fix this issue??

We are using the default PS template and have just installed the email alert module. It doesn't seem to be working at all. There is a box in the customer accounts now called, "My Alerts", but on product pages there is nothing to click when a product has zero stock. Any ideas on how to fix this issue?