alvesjc

info_outline Mail configuration Mail method: You are using your own SMTP parameters. SMTP server: server.domain.com SMTP username: Defined SMTP password: Defined Encryption: tls SMTP port: 587 I've tried also port 25 without encryption.

Hi! PrestaShop version: 1.7.7.3 Server information Linux #157-Ubuntu SMP Fri Jul 9 23:07:57 UTC 2021 x86_64 Server software version: Apache/2.4.29 PHP version: 7.2.24-0ubuntu0.18.04.8 Memory limit: 2048M Max execution time: 600 Upload Max File size: 128M Thanks

Hello. I'm fighting this issue also. I've it enabled in contact form and also customer service email set. But everytime I try to send email in adanced parameters -> email I get and error: Error: Please check your configuration Failed to authenticate on SMTP server with username "[email protected]" using 2 possible authenticators. Authenticator LOGIN returned Expected response code 235 but got code "535", with message "535 5.7.8 Error: authentication failed: authentication failure ". Authenticator PLAIN returned Expected response code 235 but got code "535", with message "535 5.7.8 Error: authentication failed: authentication failure ". in var/log/mail.log Aug 5 01:39:37 server postfix/smtpd[19410]: connect from server. ddomain.com[x.x.x.x] Aug 5 01:39:40 server postfix/smtpd[19410]: warning: server. ddomain.com[x.x.x.x]: SASL LOGIN authentication failed: authentication failure Aug 5 01:39:41 server postfix/smtpd[19410]: warning: SASL authentication failure: Password verification failed Aug 5 01:39:41 server postfix/smtpd[19410]: warning: server. ddomain.com[x.x.x.x]: SASL PLAIN authentication failed: authentication failure Aug 5 01:39:41 server postfix/smtpd[19410]: lost connection after RSET from server. ddomain.com[x.x.x.x] Aug 5 01:39:41 server postfix/smtpd[19410]: disconnect from server. ddomain.com[x.x.x.x] ehlo=2 starttls=1 auth=0/2 rset=2 commands=5/7 I'm sure that username and password is correct. How can I further debug this ?

Hi @markovo Does that theme include AMP? One thing that is holding me on abandon the current theme, is the AMP functionality.

Well that looks good also. Unfortunatly I've already invested in license for other. TemplateToaster 8 But this one is offline. You create the theme and then upload it to the shop.

@JBW You were right. One of the payment modules was causing this. I can now successfully checkout. I guess the module wasn't ready for 1.7.7, I'm in contact with them already. But at least now I can provide service to customers. I removed the default theme and got the store slower again, so next step is to find a better theme. With Alysum I've 5s TTFB aprox very high.. Thank you all for the help.

Hello again. I've tested and to me continues to hang. I tested with incognito mode, without, in mobile, always happen. Please see attached video. I've deleted the users, you can retest again if you wish. One thing regarding this, if I choose in the logout to not create an account, why is it created anyway? Is this normal? screen_capture_504_GW_Timeout_1024.mp4

How can this be.... ok. @El Patron They were created through an API, but they are local. The API only comes to play again after order complete and payed to communicate to the warehouse. Thank you both for your testing. I'll do a video.

Hello all. I'm having issues with checkout, I either get 504 GW timeout or is incredibly slow. Example one (without sign in): -Select a product and add to cart. -Checkout with cart -Enter name and e-mail. -Enter address. From this point it won't move forward, will end up with 504 GW timeout. Example two (Sign in): - Select product and add to cart. - Checkout with cart -Click sign in and enter user and pass. At this point it's very slow, and gives 504 GW timeout. Example three (Sign in before starting the order process): - Sign in and enter user an pass. All goes well and we get to the profile. - Select product and add to cart. At this all start to be very slow again. The cart popup takes forever to appear. I see in dev console 1.4minutes to load the cart page, then another 1.9min to load the ajax. At this point I get the popup with the cart. - I click Checkout and the cart pages loads with the product after few secs of waiting. - I click proceed to checkout. Takes again a few seconds to respond about 5s. - I select address and hit continue. At this point it's extremely slow again. in console I see order page in pending state. after 4 min the shipping method appears. - I select shipping and hit continue. At this point it's extremely slow again. in console I see order page in pending state. after 50 s the payment appears. - I select payment method and accept the terms. Hit place order. Here sometimes is executed after 10 to 15 secs, or hangs again for very long time, at the point that I receive the order confirmation email before the page moves to the final state. You may test if you wish. https://cosmetics.home-bargain.com Server information Linux #136-Ubuntu SMP Tue Jan 12 14:58:42 UTC 2021 x86_64 Server software version: Apache/2.4.29 PHP version: 7.2.24-0ubuntu0.18.04.7 Memory limit: 2048M Max execution time: 3600 Upload Max File size: 128M MySQL version: 5.7.32-0ubuntu0.18.04.1 php-fpm config: pm = dynamic pm.max_children = 500 pm.max_requests = 2000 pm.start_servers = 2 pm.min_spare_servers = 2 pm.max_spare_servers = 25 pm.process_idle_timeout = 150 pm.status_path = /status php_admin_value[memory_limit] = 2048M php_admin_value[post_max_size] = 128M php_admin_value[upload_max_filesize] = 128M php_admin_value[max_execution_time] = 3600 php_admin_value[max_input_time] = 3600 php_admin_value[session.save_handler] = files php_admin_value[session.gc_maxlifetime] = 1800 php_value[max_execution_time] = 7200 Please help. Thanks

Hi again. For caching I only use opcache, but I've it disabled now. Meanwhile tried a few things. Upgraded to 1.7.7.1 and no change on behaviour. So, I moved to the default team to make sure that wasn't the theme and come to conclusion that with default team the page loads around 500ms. So this poor performance on homepage looks like to be the Alysum theme causing it. But since I only ordered for 3 months support, can't talk with them anymore. But I've other issue now with 1.7.7.1, the checkout process hangs or is very very slow after entering address. I've seen that there is an issue with very big cart's, but I'm testing with only one product. Regarding the theme, with 1.6 I was able to set the theme the way I want customizing the files. With 1.7 I can't do this easily. What tools do I need to edit the prestashop default theme? Can you advise on this? I want to stop use third party themes and get back to the customized default theme. Since I've decided to go to third party theme, all I had was problems. Thanks

The timings shown on browser are very bad also. TTFB should be less then 500ms

Hi @El Patron Thank you for your reply. I've tried already a lot of optimizations, nothing seems to change this behaviour. I've already striped the home page to minimal, no slider, no product list, and no big change is noticed. I own the physical server, no shared enviroment. The VM I created to the webserver runs with 8 cores and 64G ram, and I don't see great usage on the resources. Load is mostly under 2. The server has SSD's for better speed also. I guess you mean advanced parms -> information. Info below: Server information Server information Linux #132-Ubuntu SMP Thu Dec 10 14:02:26 UTC 2020 x86_64 Server software version: Apache/2.4.29 PHP version: 7.2.24-0ubuntu0.18.04.7 Memory limit: 1024M Max execution time: 3600 Upload Max File size: 128M MySQL version: 5.7.32-0ubuntu0.18.04.1 MySQL server: localhost MySQL name: dbname MySQL user: user Tables prefix: ps_ MySQL engine: InnoDB MySQL driver: DbPDO Store information PrestaShop version: 1.7.7.0 Shop URL: http://cosmetics.home-bargain.com/ Shop path: <home>/cosmetics.home-bargain.com/public_html Current theme in use: alysum Mail configuration Mail method: You are using your own SMTP parameters. Your information Your web browser: Mozilla/5.0 (Macintosh; Intel Mac OS X 11_1_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.141 Safari/537.36 info_outline Check your configuration Required parameters: OK Optional parameters: OK List of changed files Changed/missing files have been detected. Updated files (1) app/Resources/translations/default/ShopThemeGlobal.xlf The backoffice is also slow many of the times. Ont thing I notice also, sometimes module changes, like disable or enable, doesn't get saved. If I refresh the page (ctrl + r) they appear in the previous state. Something weird is going on.

Hello. Store with 13k products, and it's taking a very long time to load homepage. with profiling I get the values in attachment. The problem is with initcontent and display. I've found a reference here about translations, but tried with all languages and all are the same. How can I further debug and improve this? Help appreciated.

bump

Hello. I'm having an issues with my products that the main images is always the default image. If the product has more than one image available, the others are shown correctly in the side. I've regenerated .htaccess and no luck. Is there any setting that I may have set accidently to create this behaviour? Website is https://www.home-bargain.com prestashop 1.7.6.8 Thank you.