hi,
I am having an issue with the product orders in Prestashop. I upgraded to Prestashop v 1.6.1.2 as of early November 2015
Since then, I've had 3 Orders go through, all for Virtual products (not physical). Orders are completed through to payment and the customer receives the invoice and payment confirmation but does not receive the email with the links for the digital downloads. Also in Admin, the Orders show as Payment Accepted and the dollar amount (processed and received) but with ‘0’ products in the orders themselves.
In Admin, I can go to Customers and view the Cart for the amount/date of the order in question. I just shows in the Cart Summary with the products listed, but the products do not show in Purchased Products.
Prior to the November 2015 upgrade, everything was working correctly for virtual and physical product sales.
Can you advise? Do I need to down-grade to an earlier version of Prestashop again?
thanks!
btw, I just did a test on Orders for Physical products, as well as Virtual products and the result is the same - the products are not appearing in the Orders (0) products, and only in the Cart Summary. I also tested using both available payment methods, Cheque and PayPal and again, same results no matter the payment method.
Lani