kibiribi Posted July 11, 2019 Share Posted July 11, 2019 (edited) Hello guys! I've faced with the following problem: Prestashop: ver. 1.7.4.4 (I've got my own dedicated server). I've installed Mail alerts without problem - according to this link - https://github.com/PrestaShop/PrestaShop/issues/10174 (3.7.0) User invoice emails sending good. Admin orders notifications don't work. I tried version Mail alert v3.6.0 - all the same problem - Module is installed and operated - but didn't send Store Admin order notifications. Test email sends good (I tried 2 modes: PHP, SMTP without problem). Could you help, what am I doing wrong? :-(( How to debug this issue? I tried to set debug mode - no additional info according to this problem. Those versions were tested - https://github.com/PrestaShop/mailalerts/releases no admin order notification. 😞 Thanks in advance for your help! 🙂 Screenshot of Module folder - Edited July 11, 2019 by kibiribi (see edit history) Link to comment Share on other sites More sharing options...
kibiribi Posted July 11, 2019 Author Share Posted July 11, 2019 By the way - I've got Default Prestashop Template. There is no Custom Template on the store. Link to comment Share on other sites More sharing options...
selectshop.at Posted July 11, 2019 Share Posted July 11, 2019 Hi Sergiy, PS 1.7.x has some problems with rights. Try to change the rights for the module. Which php-version are you using ? Best regards BTW: there is one post for your support here: https://www.prestashop.com/forums/topic/995955-products-not-showing-on-website-after-importing-from-store-manager/?do=findComment&comment=3134652 Link to comment Share on other sites More sharing options...
kibiribi Posted July 12, 2019 Author Share Posted July 12, 2019 I've got PHP 7.2.20 Settings are attached. Link to comment Share on other sites More sharing options...
kibiribi Posted July 12, 2019 Author Share Posted July 12, 2019 (edited) 18 hours ago, selectshop.at said: Hi Sergiy, PS 1.7.x has some problems with rights. Try to change the rights for the module. Which php-version are you using ? Best regards Conny BTW: there is one post for your support here: https://www.prestashop.com/forums/topic/995955-products-not-showing-on-website-after-importing-from-store-manager/?do=findComment&comment=3134652 I've changed all files for module = 777 - order goes smoothly - there are no 500 errors, warning messages - but order notification didn't send to email. I've tried to change admin emails and domains (and Gmail too). Spam folder doesn't have order notification. But user order confirmation sent well. Any ideas on how to debug order notification for admin ? 😞 Edited July 12, 2019 by kibiribi (see edit history) Link to comment Share on other sites More sharing options...
kibiribi Posted July 12, 2019 Author Share Posted July 12, 2019 is it possible to debug order confirmation email? I'm confused. Everything is installed and working. But notifications about the new order to the administrator do not come. 😭 Link to comment Share on other sites More sharing options...
kibiribi Posted July 12, 2019 Author Share Posted July 12, 2019 All the same issue for MailAlerts Module - no answer and solution. Link to comment Share on other sites More sharing options...
kibiribi Posted July 12, 2019 Author Share Posted July 12, 2019 Messages queue is empty - Link to comment Share on other sites More sharing options...
selectshop.at Posted July 12, 2019 Share Posted July 12, 2019 Ok. seems to be a new bug, because there were made changes on code exact on this feature. Did you also added the problem to github ? Link to comment Share on other sites More sharing options...
kibiribi Posted July 12, 2019 Author Share Posted July 12, 2019 2 minutes ago, selectshop.at said: Ok. seems to be a new bug, because there were made changes on code exact on this feature. Did you also added the problem to github ? not yet, but I can provide all the test information 🙂 Link to comment Share on other sites More sharing options...
selectshop.at Posted July 12, 2019 Share Posted July 12, 2019 Please add the problem to github. This is the new debug platform and only there developers are reading and debuging problems. Link to comment Share on other sites More sharing options...
kibiribi Posted July 12, 2019 Author Share Posted July 12, 2019 Done. issue was published by me - #14623 Link to comment Share on other sites More sharing options...
Martijn++ Posted July 13, 2019 Share Posted July 13, 2019 Take a look into the module's mails directory. If there is no folder for your own shop language then create one and copy the mails from the directory en into this folder. This should solve the problem. 1 Link to comment Share on other sites More sharing options...
kibiribi Posted July 13, 2019 Author Share Posted July 13, 2019 (edited) 15 hours ago, Martijn++ said: Take a look into the module's mails directory. If there is no folder for your own shop language then create one and copy the mails from the directory en into this folder. This should solve the problem. Thanks! you are really right. It works!! The problem was that I have RU-lang PrestaShop but MailAlerts module was in English. So all settings (back-end and server was ok) but this module couldn't find Prestashop back-end default language (in my case it was Russian). I've created folder ru, and copied English files to this folder and translated to Russian. Order notifications were run without problem This is real BUG from the side of PrestaShop Module. Why? Module didn't give me warning, messages about "No current language was found" or warning on Module page settings about missing language. Thank you all for the tips! 🙂 The problem is closed! Edited July 13, 2019 by kibiribi (see edit history) Link to comment Share on other sites More sharing options...
Kinsey Posted July 13, 2019 Share Posted July 13, 2019 On 7/12/2019 at 4:31 AM, selectshop.at said: Hi Sergiy, PS 1.7.x has some problems with rights. Try to change the rights for the module. Which php-version are you using ? Best regards Conny BTW: there is one post for your support here: https://www.prestashop.com/forums/topic/995955-products-not-showing-on-website-after-importing-from-store-manager/?do=findComment&comment=313465210.0.0.1 Thanks. Link to comment Share on other sites More sharing options...
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