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Cancelling an order voided on PayPal


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Hi,

At a customer's request, I voided a PayPal authorization for payment.  Now PS 1.7 won't let me change the status of the order - it currently reads "on backorder (not paid)".  I want to change it to "cancelled" but it keeps coming up with "error_code : 10600; error_message : Authorization is voided.;".  Can anyone tell me how to fix it??

Thanks!

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  • 4 months later...

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