JurekSIN Posted June 19, 2019 Share Posted June 19, 2019 (edited) Hello, We are configuring a webshop https://chemical-safety.eu/index.php All of a sudden we have a new problem - products show up on the main page, and you can browse them through a front page module. But none of the categories work. To make it more interesting, if I paste the category URL in a new incognito tab, it works. But if I refresh, the category is empty. Example product: https://chemical-safety.eu/index.php?id_product=22&id_product_attribute=47&rewrite=marquis-reagent-sin-test-kit&controller=product#/28-volume-refill_5ml_100_tests Category it belongs too that shows up empty: https://chemical-safety.eu/index.php?id_category=21&controller=category It looks like a caching issue but all cache and caching are disabled on the Performance settings page. Tried also changing the theme and disabling modules, no luck. Does anyone have any clue what's going on? Thank you in advance! chemsafe.mov Edited June 19, 2019 by JurekSIN (see edit history) Link to comment Share on other sites More sharing options...
JurekSIN Posted June 22, 2019 Author Share Posted June 22, 2019 Thank you @ndiaga for the idea, unfortunately, no luck as friendly URLs were already disabled. Turning on didn't help either, except for some more ERROR 500 issues in the backend (we had never had any issues with Wordpress backend, but Prestashop keeps logging out all the time or displaying errors in the backend daily). It is indeed strange that some parts of the website work, while others show an empty page. Another idea we had is that maybe the problem appeared after we removed one of the languages. That's the only thing the debugger shows, missing translations. But all the products are set to English and the shop is set to English, setting up Polish one more time with dummy products also didn't work, they don't show up. At this point, we are pretty desperate and will most likely delete the whole shop and set it up again one more time. If anyone had more ideas how can we avoid this or troubleshoot we will be extremely grateful! Link to comment Share on other sites More sharing options...
sebastienonline Posted July 6, 2019 Share Posted July 6, 2019 Hello, are your products visible on your menu when in their main category? and invisible when they are in their secondary category? Link to comment Share on other sites More sharing options...
JurekSIN Posted July 18, 2019 Author Share Posted July 18, 2019 No. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now