Upamama Posted June 17, 2019 Share Posted June 17, 2019 I have read through the forum. I cannot login to my Back Office BO. It seems to be in a loop. Prestashop doesn´t recognize login or password. Also, I cannot reset a password because Prestashop doesn´t think I am registered. Link to comment Share on other sites More sharing options...
tantan199 Posted June 18, 2019 Share Posted June 18, 2019 Did you get a message saying "The employee does not exist, or the password provided is incorrect"? Sounds like the Email address is wrong, double check. As the last resort you can hire a freelance to reset email address and password for you. Link to comment Share on other sites More sharing options...
prestashopcat Posted June 18, 2019 Share Posted June 18, 2019 In the main admin page you can recover password via email Link to comment Share on other sites More sharing options...
Wuschel Posted June 21, 2019 Share Posted June 21, 2019 Sometimes it is helpful just to empty your browser cache. Link to comment Share on other sites More sharing options...
musicmaster Posted June 22, 2019 Share Posted June 22, 2019 This can be the infamous "Prestashop admin login loop". When you google on that term you will find many entries. It can be recognized because it doesn't give an error message when the password is right (but it still keeps you on the login page). Unfortunately there is not one solution. I have seen more than a dozen different ones. Often it goes away again without a clear cause after some time. But that can take weeks. Link to comment Share on other sites More sharing options...
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