Can't start installation /var/cache error

[736Online2]

Every time I try to install prestashop on my server I get this response:

 

We can't start installation :(

1. PrestaShop installation needs to write critical files in the folder var/cache.Please review the permissions on your server.

 

This is a LEMP install on DigitalOcean, I have deleted, reinstalled, created a new droplet and everything else possible to get nowhere.

Server info:

Nginx 1.16.0

PHP 7.3

Ubuntu 19.04

I have also changed the permissions recursively to 755 for the entire folder and no results from that either.

[736Online2]

For anyone that runs into this issue I was able to fix it by updating ownership and write permissions using the following:

sudo chown www-data: /var/www/html/
sudo chmod -R 755 /var/www/html/

[evedeau]

Hello, I am currently facing this issue... using a lampp for ubuntu 18

I copied the whole folder prestashop / inside /var/www/html and changed permission :

sudo cp -avr prestashop /var/www/html
sudo chown www-data: /var/www/html/
sudo chmod -R 755 /var/www/html/
and restart services (sudo /opt/lampp/lampp restart)

but still facing the issue... Did you made another update to fix your issue ?

Many thanks !!

 

 

[736Online2]

4 hours ago, evedeau said:

Hello, I am currently facing this issue... using a lampp for ubuntu 18

I copied the whole folder prestashop / inside /var/www/html and changed permission :

sudo cp -avr prestashop /var/www/html
sudo chown www-data: /var/www/html/
sudo chmod -R 755 /var/www/html/
and restart services (sudo /opt/lampp/lampp restart)

but still facing the issue... Did you made another update to fix your issue ?

Many thanks !!

 

 

Are you getting the same exact error that I was?

[736Online2]

Check your configuration file and make sure you aren't running another user instead of www-data

[evedeau]

Thanks for your answer

I am not comfortable with all this permissions... My current user is "emilie". I just added it in group www-data but still the same error

Here is the onwer configuration :
/opt/lampp/htdoc:
drwxr-xr-x 27 root   root   4,0K juin   6 20:32 tutopresta/

/var :
drwxrwxrwx 17 www-data www-data 4,0K nov.  12  2018 cache/
drwxr-xr-x  3 www-data www-data 4,0K nov.  12  2018 www/

Do I have to log out and relog after adding my user to the group  before try again ?

 

 

Edited June 8, 2019 by evedeau (see edit history)

[736Online2]

I'm in the car with spotty reception so I won't be of full help until later but I think I had a similar problem before and I think it was that I needed to give root ownership of /var/www and www-data owned /var/www/html

[androkot33]

I think this message is talking about folder inside Prestashop not global /var/cache folder of OS.  /var/www/html/"Prestashop folder"/var/cache  folder