basmistry Posted May 28, 2019 Share Posted May 28, 2019 (edited) I have a Prestashop installation which has worked fine for 2+ years. Prestashop Version 1.6.1.8 About a month ago - unable to login to BackOffice (admin) Entering wrong email or password gives an error - "Employee does not exist or password provided is incorrect"! Correct details simply keeps asking for password I've tried Resetting the password - same (also tried a new install of 1.6 although slightly newer > created same user and copied the encryped password) My Host is set to PHP 5.6 but have tried 7.0 (7.1 just fails!) I have Flushed the Cache deleted files in Smarty\cache I've RESTORE an old backup made in Nov2018 to another domain and folder ie. presta I've tried Chrome, IE, Firefox and Edge - cache cleared Same issue *** Now this is worrying *** Are there any Developers willing to help me fix the issue - PAID OF COURSE!! I notice Prestashop Ticket based support no longer offers password recovery ticket Edited May 28, 2019 by basmistry (see edit history) Link to comment Share on other sites More sharing options...
joseantgv Posted May 28, 2019 Share Posted May 28, 2019 Send me a MP with FTP access and I will help you for free. Link to comment Share on other sites More sharing options...
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