[MODULE] Advance RMA | Refund, Replace, Repair, Restock, Policy Module

[Webkul Modules]

Advance RMA | Refund, Replace, Repair, Restock, Policy module

Our Advance RMA module provides a seamless process for customers to return their products to store and get a refund or replacement or repairment for the return made. The store admin can manage all the RMA requests placed by the customers from the backend. Detailed statistics on RMA requests for refund, replacement, and repair helps the store admin build strategy to reduce returns on the store. Hassle free returns process helps the store admin in retaining the existing customers and attracting potential customers to the store as well.

Follow the given Link to see the Demo- https://addons.prestashop.com/demo/FO33652.html

 

Store Admin Configuration-

 

• Enable/disable the product pickup facility.
• Admin can select the return address where the customer needs to send the package in case pickup facility has been disabled.
• Add and manage RMA policies for refund, replacement, and repair.
• Admin can refund for the product amount and shipping amount partially or in full.
• Admin can view the conversation history between it and the customer from the backend.
• Admin can add the notes regarding RMA requests for its own reference.

 

Complete Feature of the module-

 

• Configure the order status(es) on which RMA requests can be placed.
• Email to admin on the RMA request generation by the customer.
• An inbuilt conversation system through which both admin and customers can communicate with each other.
• Email notification to admin for every message sent by the customer.
• Select a separate email id for receiving RMA request emails.
• The store admin can add and manage RMA status and the return reasons.
• Select the category(ies) for which the return reason will be applicable.
• Select the specific category(ies) and product(s) on which the RMA policy will be applicable.
• Admin can refund for the product amount and shipping amount partially or in full.
• With restock products quantity feature, admin can return the product(s) quantity to the store for which RMA request has been placed.
• Admin can view the conversation history between it and the customer from the backend.
• The store admin can add the notes regarding RMA requests for its own reference.
• A separate panel for admin from where it can view the total number of RMA requests placed products wise and customer wise.
• Allows customers to request for the refund, replacement, and repairment for the products purchased within a limited period of time.
• A message to the customer whenever admin updates the RMA status.
• Customers can view current RMA state, RMA status, and product details for which RMA request has been created at the front end.
• Email notification to the customers for every message sent by admin.
• Email notification to the customer whenever the status of RMA request changes.
• Customers can view the list of products for which they have placed an RMA request.
• Guest RMA feature through which the guest customers can also raise RMA request for the orders placed.

Take a look at our module and let me know what you think.

Thank you!

/Amit Kushwaha

Edited May 25, 2019 by Amit Kushwaha (see edit history)