Using {followup} variable in shipped email template

[Ektachrome64T]

Hello,

I'm trying to find a solution for a specific problem I'm facing in Prestashop 1.6.23. I want to use the {followup} variable in the core email template "shipped" to provide my customers the necessary tracking information. However, the information never gets read out. When the email is sent, it just shows {followup}.

The tracking numbers are not entered manually in the table by us but automatically by the carrier module we are using.

Does anyone know how to solve this? I did not find any relevant solutions for Prestashop 1.6.

Thanks in advance.

[tdsoft]

shipped.html email does not have {followup} token,  This variable only use in in_transit.html email template

{followup} is in file: PHP file: classes\order\OrderCarrier.php

 (advertisng link removed)

[Ektachrome64T]

Thanks for your reply. But I think the {followup} variable is in /controllers/admin/AdminOrdersController.php and not in OrderCarrier.php.

So you have to copy this variable to another php file that gives variables to the shipped email template. But which php file gives those instructions to this template?

[cid254]

I have quite the same problem. In my case I would like to use custom fields i defined in ps_customer table to the template emails (ps 1.7.5.2 in my case).

Did you succeed?

BR

cid

Edited June 4, 2019 by cid254
Missing ps version (see edit history)

[Jluis]

Hello ,
same problem with prestashop 1.7.4.2 , have you find a solution ??

[theodiablo]

+1 Here!
Anyone found a proper way to do it?

[Yulia Vitun]

anybody ?