moony1234 Posted March 23, 2011 Share Posted March 23, 2011 Hi all,I'm looking for a ticket/support type system for prestashop - does anyone know if there is one?We get a lot of people contacting us and keeping track of emails is difficult, a ticket system would be great but I cannot find one which is integrated with prestashop and i dont want our customers to have 2 logins [1 for the cart software and the other for a support/ticket system].Any thoughts?Thanks Link to comment Share on other sites More sharing options...
abatonime Posted March 29, 2011 Share Posted March 29, 2011 Hi,I am looking for the same. At the moment you can only track messages sent by logged users if they go at /history.php on and send a message using the "Add a message about your order" box.It would be great to have a Ticketing system integrated in Prestashop.There is probably a module doing this, anyone knows?Olivier. Link to comment Share on other sites More sharing options...
cagrie Posted March 31, 2011 Share Posted March 31, 2011 i dont think there is any integrated, but at the moment i'm installing osticketit seems the best open source out there Link to comment Share on other sites More sharing options...
cagrie Posted March 31, 2011 Share Posted March 31, 2011 update: osticket sucks. go for kayako. Link to comment Share on other sites More sharing options...
abatonime Posted April 1, 2011 Share Posted April 1, 2011 Naw. Decent featureset, but it requires availability of "short_open_tag = on"short_open_tag ...fall down go boom:http://moodle.org/mod/forum/discuss.php?d=2453? Have you visitedhttp://en.wikipedia.org/wiki/Comparison_of_issue_tracking_systemsI like:flyspray.orgtaskfreak.comprevious picks (IMO, thes have evolved into headscratchers):thebuggenie.comoneZero (free community edition, no longer supported) We were talking about a ticket system, not a bug tracker. It is not the same thing. Link to comment Share on other sites More sharing options...
Thomas Robert Posted April 1, 2011 Share Posted April 1, 2011 Ticket Support System is an online PHP / MySQL based script used to process your clients requests. You will not have to worry about 2 or more people replying to the same email messages because with Ticket Support System multiple support operators can reply to clients' questions without overwriting each others replies. Link to comment Share on other sites More sharing options...
machalie Posted April 8, 2011 Share Posted April 8, 2011 Hello, everybody. It seems osticket is a good integration source for prestashop. I do it in my site with thickbox popup (in fact it is a testing). Please comment.http://www.nep-hk.com/prestashop/cms.php?id_cms=6 Link to comment Share on other sites More sharing options...
abatonime Posted April 8, 2011 Share Posted April 8, 2011 Hello, everybody. It seems osticket is a good integration source for prestashop. I do it in my site with thickbox popup (in fact it is a testing). Please comment.http://www.nep-hk.com/prestashop/cms.php?id_cms=6 It says: "you must login first before using our ticket system."My feedback would be: Fix that! lolO. Link to comment Share on other sites More sharing options...
machalie Posted April 9, 2011 Share Posted April 9, 2011 Yes. It needs to login with prestashop before using the ticketing system. It is not an error. Hello, everybody. It seems osticket is a good integration source for prestashop. I do it in my site with thickbox popup (in fact it is a testing). Please comment.http://www.nep-hk.com/prestashop/cms.php?id_cms=6 It says: "you must login first before using our ticket system."My feedback would be: Fix that! lolO. Link to comment Share on other sites More sharing options...
abatonime Posted April 10, 2011 Share Posted April 10, 2011 Yes. It needs to login with prestashop before using the ticketing system. It is not an error. Hello, everybody. It seems osticket is a good integration source for prestashop. I do it in my site with thickbox popup (in fact it is a testing). Please comment.http://www.nep-hk.com/prestashop/cms.php?id_cms=6 It says: "you must login first before using our ticket system."My feedback would be: Fix that! lolO. And if someone wants to contact you before they are a customer?They might not want to register, and go somewhere else. Link to comment Share on other sites More sharing options...
machalie Posted April 14, 2011 Share Posted April 14, 2011 Yes. agree with abatonime suggestion. It is my boss idea... and not me. I try to make another one... in fact, it is the modification from nuubrand company website. Please have a look here.http://www.nep-hk.com/nuubrand/ Link to comment Share on other sites More sharing options...
abatonime Posted April 14, 2011 Share Posted April 14, 2011 EDIT: double post Link to comment Share on other sites More sharing options...
abatonime Posted April 14, 2011 Share Posted April 14, 2011 Yes. agree with abatonime suggestion. It is my boss idea... and not me. I try to make another one... in fact, it is the modification from nuubrand company website. Please have a look here.http://www.nep-hk.com/nuubrand/ Cool So did you make a Module? Link to comment Share on other sites More sharing options...
machalie Posted April 15, 2011 Share Posted April 15, 2011 I hope... but I don't know how to do it in module... sorry. Yes. agree with abatonime suggestion. It is my boss idea... and not me. I try to make another one... in fact, it is the modification from nuubrand company website. Please have a look here.http://www.nep-hk.com/nuubrand/ Cool So did you make a Module? Link to comment Share on other sites More sharing options...
machalie Posted April 15, 2011 Share Posted April 15, 2011 Angora. It seems you are using 1920x1080 resolution... haa. I hate highest resolution in my 22" monitor. Facing 10 hours everyday... Anyway, thank you for your comment. machalie, consider using a larger font in the captcha Link to comment Share on other sites More sharing options...
D4m13n Posted April 15, 2011 Share Posted April 15, 2011 Hi, I found a little guide in Chinese.Sorry for my english--> http://www.nep-hk.com/drupal/?q=node/78but it seems it is for version prestashop 1.3.7 .it is not even got it to be opened and the page you mentioned -> http://www.nep-hk.com/prestashop/cms.php?id_cms=6from machalie.if anyone knows more or get it to work, please let us know.thanks to all Link to comment Share on other sites More sharing options...
machalie Posted April 16, 2011 Share Posted April 16, 2011 Hello, newcorner.You have get the right position that I do the intergration of osticket in prestashop.It should not state clearly in in paragraph 17 of link:http://www.nep-hk.com/drupal/?q=node/78You can download thickbox.zip file and extract them into /var/www/prestashop/thickbox folder (assume you install prestashop in /var/www/prestashop folder). Hi, I found a little guide in Chinese.Sorry for my english--> http://www.nep-hk.com/drupal/?q=node/78but it seems it is for version prestashop 1.3.7 .it is not even got it to be opened and the page you mentioned -> http://www.nep-hk.com/prestashop/cms.php?id_cms=6from machalie.if anyone knows more or get it to work, please let us know.thanks to all Link to comment Share on other sites More sharing options...
Mattz Posted August 9, 2011 Share Posted August 9, 2011 Nevermind... Link to comment Share on other sites More sharing options...
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