ClassicalEquitation Posted May 10, 2019 Share Posted May 10, 2019 Help Please. I can't work out how I cancel an entire order (1 product and shipping) and refund the customer her payment in full. Can someone please point me in the right direction. Johanne Link to comment Share on other sites More sharing options...
ClassicalEquitation Posted May 11, 2019 Author Share Posted May 11, 2019 Can someone please help me with this? Link to comment Share on other sites More sharing options...
Simonas Invertus Posted May 15, 2019 Share Posted May 15, 2019 Before we can help you we need to know more information about your case. 1) Which PrestaShop version do you have? 2) Which payment option did your buyer use? 1 Link to comment Share on other sites More sharing options...
ClassicalEquitation Posted May 22, 2019 Author Share Posted May 22, 2019 Hi, I am running version 1.7.2.3 The customer paid for the order using a credit card which processed through "Stripe" Regards Johanne Link to comment Share on other sites More sharing options...
Simonas Invertus Posted May 22, 2019 Share Posted May 22, 2019 I am not sure if Stripe module has some additional functionality regarding this case, however if order has "payment accepted" status there is "partial refund" button at the top of the order page next to "view invoice" button. Link to comment Share on other sites More sharing options...
ClassicalEquitation Posted May 26, 2019 Author Share Posted May 26, 2019 Thank you for your help. Link to comment Share on other sites More sharing options...
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