jen000 Posted March 18, 2011 Share Posted March 18, 2011 I'm a complete newbie so please bear with me! Using Easyspace as my host. I keep getting the following System Compatibility error message at Stage 2 of the installation process.Your configuration is invalid. Please fix the issues below:Write permissions on files and folders:yes /configno /tools/smarty/compileno /tools/smarty/cacheyes /tools/smarty_v2/compileyes /tools/smarty_v2/cacheyes /sitemap.xmlI've checked my folders using Filezilla and there are no folders called cache or compile within the /tools/smarty folder. I've checked the files on my pc and there are no folders with these names there either. So I cant have forgotten to upload them. What shall I do? I cant go any further and the window just tells me to go to Prestabox if I dont know what to do. I do know how to change file permissions if only the files existed! Please help! Link to comment Share on other sites More sharing options...
ChrisLNZ Posted March 19, 2011 Share Posted March 19, 2011 Hi New to Prestashop and have the same issue - # Write permissions on files and folders:# /tools/smarty/compile# /tools/smarty/cacheNot configured but can't change as the folders and/or any files in those folders do NOT exist.I have tried 2 completely new installations of prestashop_1.4.0.17 - one on a live server and one locally on WAMPP.Be really good to get a resolution to this issue - obviously the install is refering to directories that haven't been created Link to comment Share on other sites More sharing options...
ChrisLNZ Posted March 19, 2011 Share Posted March 19, 2011 @Jen000Go to your installation folders and add a folder for cache and another for compile to the smarty/folder - make both writiable and you can continue the installation Link to comment Share on other sites More sharing options...
jen000 Posted March 19, 2011 Author Share Posted March 19, 2011 Thank you! Very clever way around it. I just hope that those folders were not supposed to contain something important.....Glad I've got past that problem anyway! :-) Link to comment Share on other sites More sharing options...
sparkler Posted March 30, 2011 Share Posted March 30, 2011 @Jen000Go to your installation folders and add a folder for cache and another for compile to the smarty/folder - make both writiable and you can continue the installation This has just helped me with exactly the same problem, thank you!!!!! Link to comment Share on other sites More sharing options...
sparkler Posted April 3, 2011 Share Posted April 3, 2011 I just thought I'd add, that I have figured out why I had missing files, it was because I was using a program already on my computer to unzip the prestashop file, and it hadn't done it correctly. When I downloaded 7zip (www.7-zip.org as recommended in the user guide), it worked and all the files were there.HTH Link to comment Share on other sites More sharing options...
bobtoovey Posted April 3, 2011 Share Posted April 3, 2011 Hi all,I have just uploaded version 1.4 and have come across the same problem. The install/sys config check fails because of /tools/smarty/compileI have created the folder because like others, the required folders were missing. I have checked and rechecked the permissions and they are all set to 777.However I still get a red cross against /tools/smarty/compile and can't go forward.Would appreciate any help you can give.(Uploaded to Linux server, PHP version 5 I believe, permissions checked with online admin program Direct Admin)Thanks allBob Toovey Link to comment Share on other sites More sharing options...
bobtoovey Posted April 3, 2011 Share Posted April 3, 2011 To update my last post - I have fixed it now so please ignore. Cheersbob Link to comment Share on other sites More sharing options...
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