Problem prestashop Module - module undefined

[romulossp]

 

Hello everybody, I'm having a problem with my prestashop, after migrating from server when I'm going to disable or delete a module following message is returned:
 

"Error! Could not perform action disable for module undefined"

I already tried everything but nothing solve
What should I do =/?

[romulossp]

 

In debug mode I found this error (attached image), I think the POST request is not correct, does anyone know what I can do? How to fix this? = /

Thx.

[tdsoft]

I think you removed a module in Core of Prestashop

You can do: restore each module for check

[romulossp]

I have already tried ... I reinstalled the entire system countless times, the problem is specific when I try to disable or uninstall the modules 
I have no more idea what to do =/

[Janett]

In your screenshot, the request as a missing / in url. http://zugbox.commanage/action/disable/ps_banner?_token=blabla       instead of http://zugbox.com/manage/action/disable/ps_banner?_token=blabla

Can you go in Advanced Parameters -> Information and take a screenshot ?

[romulossp]

2 hours ago, Janett said:

In your screenshot, the request as a missing / in url. http://zugbox.commanage/action/disable/ps_banner?_token=blabla       instead of http://zugbox.com/manage/action/disable/ps_banner?_token=blabla

Can you go in Advanced Parameters -> Information and take a screenshot ?

Of course my friend ....

[romulossp]

if you want see the url format:

[romulossp]

I see the possible problem ..... I intercepted the methods (old host and new) and saw this problem: (for some reason, prestashop is not completing the url ... which file is responsible for completing it? what can it be?

[Stickybit]

Did you ever manage to fix this problem? I get kinda the same error, when trying to upgrade a module. 😢

Error! Could not perform action update for module undefined

 

[leozhang84]

hello friend. How is it now? I meet the same problem. When I try to disable/enable/uninstall a moudel. it says "could not performance action disable moudel undefined"

[dan__niel__]

I have the same problem, but in my case this message does not even appear. Nothing just happens when I click to; update, configure, uninstall, etc.

[pmates]

Not sure, if my issue was the same as this, but I also had Could not perform action update for module undefined error when trying to update modules after upgrade of my shop from 1.6 to 1.7.
In my case the issue was inconsistency between the real version of modules and versions recorded in database. The store keeps the list of all modules and their versions in table ps_module. I'm guessing that modules were updated during upgrade process, but correct values were not updated in the database. In my case the store would tell that I need to update 40 modules. For example it says that the module Best Suppliers should be upgraded from version 1.4.1 to version 2.0.0. But when I looked to the module folder itself, the module was already on version 2.0.0. Updating line for statsbestsuppliers (which is the folder name of this module) in ps_module from 1.4.1 to 2.0.0 fixed the issue.

Going through all modules one by one can be a long work, plus guessing names of modules on top of it, but it seems to work.

UPDATE 1:

After many attempts to upgrade I came across another error, which seems to have solved the "module undefined" issue. As one of the comments suggested, the module Advanced EU Compliance (modules/advancedeucompliance) was causing some similar issues with updates of modules. After uninstalling this module before upgrade to 1.7, modules can now be properly updated. If you already upgraded to 1.7, deleting folder modules/advancedeucompliance may help the same way. The module should be completely uninstalled. Disabling does not seem to be enough. Don't ask me about explanation. This is pure try/fail experience.

Edited January 21, 2020 by pmates (see edit history)

[eugenata]

HI guys

I've had the same problem. It seems to be due to a wrong cache.

Solved in this way:

1) Clear the cache using the appropriate command in Advanced parameters> Performance
2) enable debugging (Advanced parameters> Performance)
3) Reload or open the Modules section (Modules> Module Manager)
4) Clear the contents of the / var / cache / folder
IMPORTANT: you must delete both / dev and / prod folders
5) Remove the debug mode

That's all.

Go back to the Modules section and try to deactivate or uninstall a module, it should work.

Note: sometimes enabling the debug mode we may receive an error page with the list of exceptions. This makes it impossible to see the back office. In this case it is necessary to edit manually the configuration file al line 29:

/config/defines.inc.php

From:

define('_PS_MODE_DEV_', true);

to:

define('_PS_MODE_DEV_', false);

Tested on Prestashop 1.7.6.4

[Joaquin1982]

Eugenata, your solution worked like a charm. Thank you for sharing.

Edited August 31, 2020 by Joaquin1982 (see edit history)

[edigcrea]

Thank you Eugenata!!! your solution worked perfectly 😀 in my prestashop 1.7.5.2

[cudiah]

On 7/9/2020 at 2:08 PM, eugenata said:

HI guys

I've had the same problem. It seems to be due to a wrong cache.

Solved in this way:

1) Clear the cache using the appropriate command in Advanced parameters> Performance
2) enable debugging (Advanced parameters> Performance)
3) Reload or open the Modules section (Modules> Module Manager)
4) Clear the contents of the / var / cache / folder
IMPORTANT: you must delete both / dev and / prod folders
5) Remove the debug mode

That's all.

Go back to the Modules section and try to deactivate or uninstall a module, it should work.

Note: sometimes enabling the debug mode we may receive an error page with the list of exceptions. This makes it impossible to see the back office. In this case it is necessary to edit manually the configuration file al line 29:

/config/defines.inc.php

From:

define('_PS_MODE_DEV_', true);

to:

define('_PS_MODE_DEV_', false);

Tested on Prestashop 1.7.6.4

Thank you.

Your solution worked.

[airjohn]

Worked for me too!

[maxantuan]

On 7/9/2020 at 1:08 PM, eugenata said:

HI guys

I've had the same problem. It seems to be due to a wrong cache.

Solved in this way:

1) Clear the cache using the appropriate command in Advanced parameters> Performance
2) enable debugging (Advanced parameters> Performance)
3) Reload or open the Modules section (Modules> Module Manager)
4) Clear the contents of the / var / cache / folder
IMPORTANT: you must delete both / dev and / prod folders
5) Remove the debug mode

That's all.

Go back to the Modules section and try to deactivate or uninstall a module, it should work.

Note: sometimes enabling the debug mode we may receive an error page with the list of exceptions. This makes it impossible to see the back office. In this case it is necessary to edit manually the configuration file al line 29:

/config/defines.inc.php

From:

define('_PS_MODE_DEV_', true);

to:

define('_PS_MODE_DEV_', false);

Tested on Prestashop 1.7.6.4

Thanks, It works

[karine44130]

bonjour, je suis embetée , je n'y connais rien et quand j'ai mis en mode debug voila ce que j'ai eu.

le souci je ne peux plus revenir sur mon BO comment faire???

[karine44130]

j'ai trouvé ça

Si vous n'avez pas accès au backoffice :

Utilisez votre client FTP habituel pour ouvrir votre fichier /config/defines.inc.php sur votre serveur d'hébergement

Dans ce fichier passez à ON l'option display_errors
remplace define('_PS_MODE_DEV_', false);
par define('_PS_MODE_DEV_', true);

Enregistrez votre fichier sur votre serveur

 

je trouve bien le fichier /config/defines.inc.php, mais pares comment j'ai accès à la suite, je ne vois pas???

merci de votre aide

[bebsi]

@eugenata

Prestashop 1.7.7.3 - solution works great! Thanks

[Vazzo64]

 

Great! It works perfectly. Thank you

[U1yss]

On 7/9/2020 at 2:08 PM, eugenata said:

Tested on Prestashop 1.7.6.4

Doesn't work on my 1.7.7.1

[fgb]

@eugenata

Prestashop 1.7.8.3 - solution works great! Thanks

[Andrejkov]

Hello,

I have same problem but soulution from @eugenata doesnt work for me. 

When i try to update module i got error2.jpg, error3.jpg.

When i try to install new module i got this error1.jpg (but in folder modules they are created new folder with module files but in backoffice is look like not installed). 

Can someone help me?

=======================

Problem solved

 

 

Edited June 5, 2022 by Andrejkov (see edit history)

[eugenata]

@Andrejkov try intall module out of debug mode

[Andrejkov]

On 6/2/2022 at 6:31 PM, eugenata said:

@Andrejkov try intall module out of debug mode

Problem solved.

 

Edited June 5, 2022 by Andrejkov (see edit history)

[webbrent]

On 7/9/2020 at 1:08 PM, eugenata said:

1) Clear the cache using the appropriate command in Advanced parameters> Performance
2) enable debugging (Advanced parameters> Performance)
3) Reload or open the Modules section (Modules> Module Manager)
4) Clear the contents of the / var / cache / folder
IMPORTANT: you must delete both / dev and / prod folders
5) Remove the debug mode

Thank you @eugenata this worked for me and sorted out my problems as well...

[Rogério Santos]

Hi,

I tried on prestashop 8.0.5, but still not working.

Can you help me?

[Michele Boaretto]

5 hours ago, Rogério Santos said:

Hi,

I tried on prestashop 8.0.5, but still not working.

Can you help me?

Hi,

me too, prestashop 8.0.5 and doesn't work, for me is a module i created last week, and i receive always "Could not perform action reset for module undefined"

[Satmedia]

Hi,

same problem on 8.1.2. Cache solution was not working for me 😞

I took a look in the browser console . I got this  Error 406 on POST xhr

https://presta.******.com/******/index.php/improve/modules/manage/action/upgrade/ps_facetedsearch?source=https%3A%2F%2Fapi.prestashop-project.org%2Fassets%2Fmodules%2Fps_facetedsearch%2Fv3.14.0%2Fps_facetedsearch.zip&_token=_*********************

error.log on Apache Server shows this:
[Fri Nov 03 08:07:07.229400 2023] [:error] [pid 482930:tid 140311305103104] [client ***.***.***.***:0] [client ***.***.***.***] ModSecurity: Access denied with code 406 (phase 2). Pattern match "=(?:ogg|tls|ssl|gopher|file|data|php|zlib|zip|glob|s3|phar|rar|s(?:sh2?|cp)|

Solution: Disable mod_security (firewall) on Server. Update the modules --> all OK. Enable mod_security again 😉

 

regards, Roland

Edited November 3, 2023 by Satmedia (see edit history)

[jose_ugs]

Same here, disabling mod_security from the hosting panel did it... and the error was 403, not 406.

[justmeagain]

On 4/10/2019 at 3:36 AM, tdsoft said:

I think you removed a module in Core of Prestashop

Does anyone know where there is an up to date list for PS 8.1.2 to compare against

Cheers

[sinfocomar]

If you have any issues updating Modules (or anything else too really), first try disabling Back office token protection under Advanced Parameters, Security.

You can reenable it after you're done upgrading.

https://docs.prestashop-project.org/v.8-documentation/user-guide/configuring-shop/advanced-parameters/security

[PhotoArt.it]

Salve a tutti

Ho lo stesso problema ma con la versione PrestaShop 8.1.5

Versione MySQL: 10.6.18-MariaDB-0ubuntu0.22.04.1

Versione software del server: Apache

Versione di PHP: 8.2.21

Limite di memoria: 256M

Server gestito con plesk

 

Ho lo stesso problema che andando ad aggiornare i moduli mi dice "Could not perform action update for module undefined"

Ho provato tutte le soluzioni sopra descritte ma senza risultato.

Grazie a tutti

 

[ash-f]

On 6/16/2024 at 5:39 PM, sinfocomar said:

If you have any issues updating Modules (or anything else too really), first try disabling Back office token protection under Advanced Parameters, Security.

You can reenable it after you're done upgrading.

https://docs.prestashop-project.org/v.8-documentation/user-guide/configuring-shop/advanced-parameters/security

Deleting cache files did not work, but this worked!

[ps8modules]

Hi.

The problem is that deleting the cache in the administration does not remove everything and then problems can occur. The quickest solution is to delete everything in the ./var/cache/*.* folder. But it takes a long time. Many modules are developed to clear cache and unnecessary records.

[Master-Overlord]

On 6/17/2024 at 2:39 AM, sinfocomar said:

If you have any issues updating Modules (or anything else too really), first try disabling Back office token protection under Advanced Parameters, Security.

You can reenable it after you're done upgrading.

https://docs.prestashop-project.org/v.8-documentation/user-guide/configuring-shop/advanced-parameters/security

This worked with me PS 8.2.0. Thank you!

[Pete78]

And make sure the zip extension is enabled for you php version.

[Master-Overlord]

15 minutes ago, Pete78 said:

And make sure the zip extension is enabled for you php version.

It is enabled. Thank you.