Can't Email...not even a bO test

[CMJohn]

I'm new to PrestaShop but have used other PHP based shopping carts.
I installed prestashop, setup a new theme, etc etc and everything looks great other than the ability to send email. I cannot send email from the backOffice via PHP or SMTP, the graphic just spins and nothing gets processed. When signing up a new account on the store (like at checkout) when you register I end up with a 500 Internal Server Error page...but the account was created. (my assumption has to do with sending the email confirmation).

I don't have direct access to the server but can get contact support if needed. Just want to be certain I'm not missing a setting anywhere first.

I did setup a Customer Service email account and set the email preferences to send using that account.

What did I miss or any suggestions? I also did the steps editing the 3 filies on this page
http://www.presto-changeo.com/content/9-fix-email-problems

version 1.3.7.0

[CMJohn]

I turned error reporting on and this is what I get....
I edited out part of the URL but left the important info

Warning: require_once(C:\inetpub\vhosts\{edit}\tools\swift\Swift/../Swift/Message/EmbeddedFile.php) [function.require-once]: failed to open stream: No such file or directory in C:\inetpub\vhosts\{edit}\tools\swift\Swift\ClassLoader.php on line 35

Fatal error: require_once() [function.require]: Failed opening required 'C:\inetpub\vhosts\{edit}\tools\swift\Swift/../Swift/Message/EmbeddedFile.php' (include_path='.;C:\Parallels\Plesk\Additional\PleskPHP5\pear;./includes;./pear') in C:\inetpub\vhosts\{edit}\tools\swift\Swift\ClassLoader.php on line 35

[groan]

Tagging along. you and I are having the same issue.
Good thinking to get the error.
I'll confirm I am getting this too.

Where do you turn on error reporting?
I'll keep looking.

[groan]

I had found this thread, but alas it has not helped me
http://www.prestashop.com/forums/viewthread/94065/

my folders in the swift directory (actually all folders in tools) were set to 777.
i changed the swirft folders and files to 755 but it did not seem to help.
i am still unable to send test or get errors via the BO.

[CMJohn]

check the config file.... I think it's in the config folder then config.something.php and look for the variable that referrs to error reporting and turn that to on then try it.
with error reporting on and in the BO when I test I get a red text come up and just says there is a configuration error but when I try to register a user I get the above error back.

My guess is something to do with the PEAR installation perhaps??

I've submitted a help ticket to my server provider and they'll be able to help me if in fact it is the PEAR install.

[groan]

After setting the files and folders to 755, i tried a non-ssl SMTP (port 25) and it took it, test emails sent.

Tried a registration and it also worked.

I strongly suggest you check your file / folder permissions.