Product Attributes Don't Display On Site

[ktmhocks37]

I created the attributes and assigned them all images. I assigned each color attribute in the product under Combinations. But I cannot get the colors to show on the site. How do I get these options to appear on the page so people can click on them to order. 

[Rodrigo B Laurindo]

It seems you put many colors in the same attribute? You should add one color for each combination...

[ktmhocks37]

one attribute is the color of the cup that they can choose from. the next attribute is the color ink they can choose from to print their custom text. I made exactyl the same as another product that is working.

So this one is not working.

 

This one is working

 

[ktmhocks37]

is this not setup correct? I have the color cups listed under the combinations.

[Rodrigo B Laurindo]

It's not correct. You'd better click "Product Combinations Generator" and generate them this way, because you hav a lot of them...

[ktmhocks37]

I did that and added my cup colors and saved. Upon save it deleted all of the pre existing combinations and removed the features that were already working on the frontend. I have several other pages on the site that were not setup using the generator and they all work fine. 

[Rodrigo B Laurindo]

You don't need to use the generator. But you shouldn't add more than one value of the same attribute type in the same combination.

If it was working this way, I really can't help, because it should't. But maybe someone else can help you better.

My opinion: think about updating your store to 1.7.5.1. It manages better the combinations.

[ktmhocks37]

ok thanks for all your help. One last thing. So this product setup below looks wrong, right?

 

Because on the frontend it looks fine and all the options appear

[Rodrigo B Laurindo]

Yes, it is wrong. Maybe it shows fine, but it is not well registered.

What happens if a customer buys an item with "Inc Color: Brown"? Looking at his order in back office, are you able to determine the color he has chosen?

[Rodrigo B Laurindo]

You can also take a look at the documentation for more info.

[ktmhocks37]

this was actually the last order that just came in. All of the fields generated in the order

[Rodrigo B Laurindo]

Interesting.

If you read the PrestaShop official documentation link I sent, you will find this:

You can add as many attribute-value pairs as necessary to one combination.
You can only add one pair per attribute to one combination: it is impossible 
to have both "Color: Blue" and "Color: Red" in your pairs; if this is necessary,
you will have to create new attributes, for instance "Primary color"
and "Secondary color".

If it is working for you, I can't see any reason for you to change the way you are doing. But if it doesn't work, it's because it wasn't supposed to.

Edited April 5, 2019 by Rodrigo B Laurindo (see edit history)