Hoppelina Posted March 10, 2011 Share Posted March 10, 2011 Sixth of february I bought the new newsletter module from Presta Shop addons (Made by the Presta Shop Team). I was very uncertain about the module, as there was no demo and very few, blurry pictures in the shop. Therefor I had a look at the terms and conditions, that says, that I have one week to regret the buy. As soon as I had downloaded the module I understood my mistake. The module came with no manual what so ever and compared to other free newsletter services it was in my opinion, crap. The day after I e-mailed Presta Shop and demanded a refund. I got a mail back instantly from project manager Damien Metzger, who wanted to know why I didn´t like the module. He did not mention my demand for a refund. I have e-mailed the company two times after this, but still I have not heard a word from Presta Shop.It is now over 4 weeks since I bought my module and demanded a refund. Maybee I can report Presta Shop to Pay Pal, because this is not acceptable. Link to comment Share on other sites More sharing options...
SmallWalrus Posted March 10, 2011 Share Posted March 10, 2011 Think about it from their perspective. If every wannabe code reviewer does the same as you and they give a refund each and every time, they will be out of business. Link to comment Share on other sites More sharing options...
MrBaseball34 Posted March 11, 2011 Share Posted March 11, 2011 Then I think they should offer trial versions of modules. Yes, they can be created, if you know what you are doing.Or they shouldn't offer money back guarantees. If they don't plan on honoring it, don't freaking publish it. Link to comment Share on other sites More sharing options...
noesac Posted March 11, 2011 Share Posted March 11, 2011 I agree I think they should offer refunds / easier refunds. I have bought hundreds of dollars worth of modules and if it's good I intend to keep it, as the developers earned it (even a $100 module is cheaper than $500 worth of the equivalent custom work). But I've bought many rubbish products too. Good trusted developers are Rocky and Tomer. There are plenty more but I've had good experiences with these two. There should be a way to profile and vote for developers, not for each individual module...because I find that most of the time if you find a good developer almost all their stuff can be purchased without hesitation. Link to comment Share on other sites More sharing options...
sguy Posted March 11, 2011 Share Posted March 11, 2011 Just do a chargeback. Link to comment Share on other sites More sharing options...
Hoppelina Posted March 11, 2011 Author Share Posted March 11, 2011 Think about it from their perspective. If every wannabe code reviewer does the same as you and they give a refund each and every time, they will be out of business. From my point of view it is criminal to not follow your terms and conditions in your web shop. If I handled my customers like Presta Shop handle theirs, I would be out of business in no time. Link to comment Share on other sites More sharing options...
Damien Metzger Posted March 11, 2011 Share Posted March 11, 2011 Dear CustomerIt is precisely written in our ToS that you can't ask to be refund of you already downloaded the module. Article 9: Cancellation Physical or virtual Products, and/or Services may be offered in the framework of these TCUs to consumers and the Customer is informed, where appropriate, and in accordance with the applicable provisions of consumer protection law, that it has a right of cancellation which it can exercise within seven (7) days of the acceptance of the Contract. In this case, the Customer does not need to justify its reasons or pay any penalties, except for any cost of returning goods in the case of the sale of physical Products.However, the Customer will not benefit from this cancellation right if the fulfilment of the supply of products or services has started before the end of the seven (7) day cancellation period cited above. In particular, as purchases of virtual Products are by nature firm and definitive, they cannot result in an exchange, refund or exercising of a cancellation right. However, the Company undertakes to reimburse or exchange damaged virtual Products, including hidden defects or Products which do not correspond to the description given on the Website. Please also note that PayPal would say exactly the same thing: virtual products cannot be refund.However, exceptionaly, you may get a refund this time.Best regards, Link to comment Share on other sites More sharing options...
MrBaseball34 Posted March 11, 2011 Share Posted March 11, 2011 Then I'd like to ask how do you TEST modules or other software for Prestashop WITHOUT downloading them and what if they have bugs or do not work as stated? Link to comment Share on other sites More sharing options...
noesac Posted March 11, 2011 Share Posted March 11, 2011 Then I'd like to ask how do you TEST modules or other software for Prestashop WITHOUT downloading them and what if they have bugs or do not work as stated? Yeah maybe it should be mandatory to have a demo version link on every module as part of the seller agreement. Link to comment Share on other sites More sharing options...
Hoppelina Posted March 11, 2011 Author Share Posted March 11, 2011 Dear CustomerIt is precisely written in our ToS that you can't ask to be refund of you already downloaded the module. Please also note that PayPal would say exactly the same thing: virtual products cannot be refund.However, exceptionaly, you may get a refund this time.Best regards, Dear Damien Metzger, Thank you for making an exception for me. I just think that it is sad that you dont answer my mails in over 4 weeks. But when I write a warning in the forum, you react at once. I didn´t see that the refund was not guilty for downloaded modules. If you had told me this, I would have accepted the fact ofcourse and it would have saved both of us the trouble. I also think that a module should not be sold without a manual. And there should be some kind of demo or better pictures displaying the features of the newsletter module.With that said, I think Prestashop rocks and I wish you the best of luck with 1,4. I´m sure it will be great! Link to comment Share on other sites More sharing options...
MrBaseball34 Posted March 11, 2011 Share Posted March 11, 2011 Hoppelina, if this issue is solved, edit your first post and place [sOLVED] at the beginning of the subject. Link to comment Share on other sites More sharing options...
cagrie Posted March 13, 2011 Share Posted March 13, 2011 you cannot make each and every customer happy. and online shopping is more of difficult as people do not have visual contact with each other which may lead to misunderstandings. theory, mine.^^ Link to comment Share on other sites More sharing options...
sguy Posted March 13, 2011 Share Posted March 13, 2011 My theory is that when you sell modules without even showing a demo you're asking for problems. Link to comment Share on other sites More sharing options...
Hoppelina Posted March 13, 2011 Author Share Posted March 13, 2011 you cannot make each and every customer happy. and online shopping is more of difficult as people do not have visual contact with each other which may lead to misunderstandings. theory, mine.^^ My theory is that when you don’t answer a customer in over 4 weeks, when he sends several e-mails, you should think about the future consequences. Maybe you will buy products from such a company, but I will definitely not do it anymore. Link to comment Share on other sites More sharing options...
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