Juraj994 Posted March 20, 2019 Share Posted March 20, 2019 (edited) As the title says, I'm having issues with e-mails. When a customer submits a new order , or tries to contact me via contact form,the form says the message was sent succesfully but I dont receive any emails. I tried making a test order , and the order confirmation mail goes through to customer with no problem, but admin does not receive a "New order" mail. The test email under "email options" goes through normally tho,and the SMTP is set up correctly so i guess its not an issue with the hosting provider? I am using WMD. I have my email set as super admin under employees, mail alerts is set up to send the email to correct adress, under contact settings both customer support and webmaster are set to my email and I still dont receive any messages from contact form. The emails were working fine a few days ago, and I dont think i changed or updated anything in that time period so I'm not sure what could be the problem. Any tips are appreciated. PrestaShop version 1.7.4.4. Mail alerts module v3.7.0. Edited March 20, 2019 by Juraj994 (see edit history) Link to comment Share on other sites More sharing options...
Juraj994 Posted March 20, 2019 Author Share Posted March 20, 2019 I fixed part of the issue. It seems i didnt receive any emails because there was no Email template for my language.... Now only the contact form does not work. No messages are coming to my email adress and i also cant see them inside the dashboard. Link to comment Share on other sites More sharing options...
Juraj994 Posted March 20, 2019 Author Share Posted March 20, 2019 Mods you can close the topic, i resolved my issue Link to comment Share on other sites More sharing options...
Rhobur Posted March 24, 2019 Share Posted March 24, 2019 It would be nice to explain how did you solve it so you can help other people having a similar issue. Then edit your first post and add [SOLVED] before the title. Link to comment Share on other sites More sharing options...
Juraj994 Posted March 27, 2019 Author Share Posted March 27, 2019 Well, i didn't exactly fix it. I still dont get an email when a customer fills out a contact form and sends an inqury. I just track the inqury inside prestashop dashboard under Customer service Link to comment Share on other sites More sharing options...
thrillmetoo Posted June 14, 2019 Share Posted June 14, 2019 I'm also very curious for a fix in PS 1.7. All email traffic works, except the contact form. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now