alien3 Posted March 18, 2019 Share Posted March 18, 2019 Hello everyone. I have a huge problem in my store. everytime i buy a product it goes to the shopping cart, but. when i go to the last process of the cart. it shows me empty cart and i can go to the last process. paying the product. In other words my shopping cart is empty. i tried with the css codes but nothing i moved all the modules nothing. I love you all and you comments thank you. Link to comment Share on other sites More sharing options...
Simonas Invertus Posted March 19, 2019 Share Posted March 19, 2019 From the description is hard to guess where is the issue. The best advice, I can give: hire freelancer or a company to investigate what is happening in your shop. However if you want to do investigation yourself you can try the following things: 1) Turn off theme and test if the issue exists. 2) Turn off non PrestaShop modules one by one and test if issue exists. 3) Upgrade your shop to the latest version if your version is not latest. Important: back-up before updating. Link to comment Share on other sites More sharing options...
alien3 Posted March 19, 2019 Author Share Posted March 19, 2019 after i turned on the depur option this what it shows. any ideas. i was trying to find the file but its not clear for me. thanks Link to comment Share on other sites More sharing options...
tuk66 Posted March 19, 2019 Share Posted March 19, 2019 You should contact your server administrator. It is a web server issue. Link to comment Share on other sites More sharing options...
alien3 Posted March 19, 2019 Author Share Posted March 19, 2019 i did it he told me to update the shopping cart and the sign in module. but i don't know how to update the modules. do you know thanks Link to comment Share on other sites More sharing options...
tuk66 Posted March 19, 2019 Share Posted March 19, 2019 What a typical answer! The problem is not with us, it is with you. I see "Permission denied". How can upgrade help? Link to comment Share on other sites More sharing options...
alien3 Posted March 19, 2019 Author Share Posted March 19, 2019 i see Link to comment Share on other sites More sharing options...
alien3 Posted March 19, 2019 Author Share Posted March 19, 2019 there is anyway you can send me a picture of your pc with the permission denied please i will really appreciated thanks Link to comment Share on other sites More sharing options...
alien3 Posted March 19, 2019 Author Share Posted March 19, 2019 4 hours ago, Simonas Invertus said: From the description is hard to guess where is the issue. The best advice, I can give: hire freelancer or a company to investigate what is happening in your shop. However if you want to do investigation yourself you can try the following things: 1) Turn off theme and test if the issue exists. 2) Turn off non PrestaShop modules one by one and test if issue exists. 3) Upgrade your shop to the latest version if your version is not latest. Important: back-up before updating. where i can turn off theme ? can find it thanks Link to comment Share on other sites More sharing options...
alien3 Posted March 19, 2019 Author Share Posted March 19, 2019 1 hour ago, alien3 said: where i can turn off theme ? can find it thanks Thank you Simonas the 3 step work. now is working updating the prestashop to the next level somehow cleaned the problem. i think it was something that i did with color or font. ill be more carefully Link to comment Share on other sites More sharing options...
alien3 Posted March 19, 2019 Author Share Posted March 19, 2019 2 hours ago, tuk66 said: You should contact your server administrator. It is a web server issue. i upgraded and somehow it fixed the problem thank you so much Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now