gaiuspahk Posted February 24, 2019 Share Posted February 24, 2019 Hi! How can you send a tracking number / URL to customer by mail in Prestashop 1.6? Unlike 1.5, I understand it should work automatically with 1.6, given that you have a) entered a tracking number into the appropriate field before changing order status to SHIPPED and b) entered the tracking URL using @ for the courier. But nothing shows up in the e-mails sent by the store. I've tried using both templates - shipped and in transit. Tried adding {shipping_number} to the template - the sent mail just displays the same text "{shipping_number}", and not the actual number. Tried adding "Your tracking information is: <a href="">{followup}</a>" - same effect. I know this has been talked about a lot, but I'm still not able to find a solution for my store. What am I doing wrong? Link to comment Share on other sites More sharing options...
ckvist Posted February 28, 2019 Share Posted February 28, 2019 Did you find a solution? - I also can not make it work. Link to comment Share on other sites More sharing options...
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