Error 500 or Internal Server Error

[nightsmoke]

 

Hello everyone,

Since a long week, I have problems on my website techniprint.store.

I can see the site, I can access the back office but I cannot go to the modules for example :

Or when I click on my installed modules, I have the error message 500. So I made the manipulation of PS MODE DEV I have but I can not understand the procedure to follow :

Thank you in advance for your help !

Fabrice

[JBW]

Did you made any changes on your shop or server e.g. new modules installed, change of PHP version, Prestashop version upgrade?

If not, first thing I would try is to rename/delete the cache directory on the server.

[nightsmoke]

Hi JBW

First, thanks a lot for your help

I didn't change PHP,  upgrade PS or installed new modules

On the other hand, i tried to delete the folder "cache" and nothing happenned

[JBW]

Which cache folder? They are different for 1.6. and 1.7. - I assume you use 1.7 so correct one is in /var/cache

[nightsmoke]

I use PrestaShop : 1.7.0.6

But i don't have the folder var\cache, only cache

[JBW]

Hmm, ok thats a pretty early/old version of 1.7. - maybe this was changed later... In your screenshot I see a reference to /app/cache - maybe this helps - rename it first before deletion to have a backup on hand