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Hi,

A customer just informed me my emails are coming through like shown in the images attached.

I'm using the latest version of prestashop.. how can I fix this??

EDIT: Now the strange thing is I've sent myself a test email and all seems fine.. but I sent the customer another test email and still the same problem? Completely baffled?

EDIT2: I can't seem to even replicate the issue. I made another test account with a completely different email and it is working fine for me, but still not working for one customer.. I'm really hoping this is an isolated indecent with just one customers account. I will try to contact some other customers later and see if they have the same issue.

So confused 😭

Regards

Hi,

A customer just informed me my emails are coming through like shown in the images attached.

I'm using the latest version of prestashop.. how can I fix this??

EDIT: Now the strange thing is I've sent myself a test email and all seems fine.. but I sent the customer another test email and still the same problem? Completely baffled?

EDIT2: I can't seem to even replicate the issue. I made another test account with a completely different email and it is working fine for me, but still not working for one customer.. I'm really hoping this is an isolated indecent with just one customers account. I will try to contact some other customers later and see if they have the same issue. So confused 😭

Regards

Hi,

A customer just informed me my emails are coming through like shown in the images attached.

I'm using the latest version of prestashop.. how can I fix this??

EDIT: Now the strange thing is I've sent myself a test email and all seems fine.. but I sent the customer another test email and still the same problem? Completely baffled?

Regards

Hi,

A customer just informed me my emails are coming through like shown in the images attached.

I'm using the latest version of prestashop.. how can I fix this??

EDIT: I have deleted the standard English language and used the en-gb one, is this the cause and how can ~I get the en language pack again if it is?

EDIT2: Now the strange thing is I've sent myself a test email and all seems fine.. but I sent the customer another test email and still the same problem? Completely baffled?

Regards

Hi,

A customer just informed me my emails are coming through like shown in the images attached.

I'm using the latest version of prestashop.. how can I fix this??

EDIT: I have deleted the standard English language and used the en-gb one, is this the cause and how can ~I get the en language pack again if it is?

Regards