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On 2/5/2020 at 6:34 AM, tdsoft said:

Hi, what is your website? How to view your issue?

Hello, I will dm you my website and some print screens and details.

**EDIT** the devs from the module helped me a lot to configure this.

The solution is given by them if you have a jquery conflict:

In 

ROOT\modules\facebookchat\views\templates\hook\message.tpl

Hi, You can try to open file
ROOT\modules\facebookchat\views\templates\hook\message.tpl

change source block:

if(!window.jQuery)
{
   var script = document.createElement('script');
   script.type = "text/javascript";
   script.src = "{$jquery_path.0|escape:'htmlall':'UTF-8'}";
   document.getElementsByTagName('head')[0].appendChild(script);
   //////
   script = document.createElement('script');
   script.type = "text/javascript";
   script.src = "{$jquery_path.1|escape:'htmlall':'UTF-8'}";
   document.getElementsByTagName('head')[0].appendChild(script); 

}

TO

var script;