Hi all,
I am using Prestashop 1.7.5.0 and have an issue over weights of items in my cart where if any individual or total weight of an item in a cart is over 100 grams it says there is no carrier available.
I have 3x carriers:
Large Letter
>=1 < 100 @ £0.79
>= 100 < 250 @ £1.26
>= 250 < 500 @ £1.64
>= 500 < 750 @ £2.22
Small Package
>= 1 < 2000
Medium Package
>= 1 < 999
If for example I add 8x Trolley coins (12g each) it says the shipping is £0.79 so it has given the right amount. If I change it to 9x Trolley Coins, it says the shipping is free and when you checkout the order it says "Unfortunately, there are no carriers available for your delivery address."
I have the same issue with a teddy bear that was specified as 125g and could only be shipped using "Medium Package", it came up with the same error. If I set the weight of the bear as 99g it works fine. If I add 2x bears to the cart, the error comes up. I don't understand as I set the maximum weight for the "Medium Package" to 999g, so why would it error?
I have attached an image of the "Large Letter" carrier.
Thank you very much for any help you can provide me.
This is a shop run by a registered charity in the UK and currently having to manually send invoices through PayPal for this issue as it is causing us a lot of problems.
