shopajoy Posted January 20, 2019 Share Posted January 20, 2019 hi I am using prestashop 1.7.5.0 earlier I was using 1.7.4 I am facing email alerts issue I am not receiving any alerts. Like alert of new order, payment, newsletter subscription. etc. and all other alerts also via email. Not a single alert i am able to receive. I am using godaddy hosting for this. Please help me my website is live www.shopajoy.com And customer are not receiving emails alerts. Thank you. Link to comment Share on other sites More sharing options...
shopajoy Posted January 21, 2019 Author Share Posted January 21, 2019 I have tested my email configuration by using all the three methods. 1) Use PHP’s mail() function (recommended; works in most cases) 2) Set my own SMTP parameters (for advanced users ONLY) 3) Never send emails (may be useful for testing purposes) (A test email has been sent to the email address you provided.) This message is showing me but I am not receiving emails to my email Id. Link to comment Share on other sites More sharing options...
V-5 Posted January 21, 2019 Share Posted January 21, 2019 On 1/20/2019 at 3:24 PM, shopajoy said: hi I am using prestashop 1.7.5.0 earlier I was using 1.7.4 I am facing email alerts issue I am not receiving any alerts. Like alert of new order, payment, newsletter subscription. etc. and all other alerts also via email. Not a single alert i am able to receive. I am using godaddy hosting for this. Please help me my website is live www.shopajoy.com And customer are not receiving emails alerts. Thank you. We are facing the same exact issue. In fact we also are using GoDaddy hosting and email service. Somebody please help. Link to comment Share on other sites More sharing options...
Rhobur Posted January 26, 2019 Share Posted January 26, 2019 Is the Mail alerts module installed and enabled? Link to comment Share on other sites More sharing options...
shopajoy Posted January 27, 2019 Author Share Posted January 27, 2019 No. Mail alert module is not install. Link to comment Share on other sites More sharing options...
Rhobur Posted February 2, 2019 Share Posted February 2, 2019 well then, try with it installed (and activated) Link to comment Share on other sites More sharing options...
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