Bas_1981 Posted January 18, 2019 Share Posted January 18, 2019 Hello all, I'm having an issue with my prestashop 1.7.3.3. I need to update is to 1.7.5.0, but the problem is, every time when I update (it occurs to every version, not especialy 1.7.5.0) i can't reach the backend. Before my last attempt I first disabled all modules and activated debug-modus and then started the update, but it was without succes. When I trie to acces the backend I see the screens as attached. Is there someone who has some suggestions for me to solve this problem? Thank you in advance! Bas Link to comment Share on other sites More sharing options...
Daresh Posted January 19, 2019 Share Posted January 19, 2019 I would try to delete contents of var/cache folder. Don't know if it's a problem here, but deleting this cache helped me a few times so far. Link to comment Share on other sites More sharing options...
Nick57 Posted January 20, 2019 Share Posted January 20, 2019 Hallo Bas, Did you use CTRL+F5 after the update? Link to comment Share on other sites More sharing options...
Bas_1981 Posted January 21, 2019 Author Share Posted January 21, 2019 On 1/19/2019 at 5:02 PM, Daresh said: I would try to delete contents of var/cache folder. Don't know if it's a problem here, but deleting this cache helped me a few times so far. I tried, but unfortunately the problem is still thera On 1/20/2019 at 5:41 PM, Nick57 said: Hallo Bas, Did you use CTRL+F5 after the update? Yes I did, also tested on an other device, but problem is still there Are there other suggestions? I need to update, but it's not possible on this way (I update by using Installatron) Link to comment Share on other sites More sharing options...
Nick57 Posted January 21, 2019 Share Posted January 21, 2019 (edited) Hallo Bas, You have to update inside the Prestashop and not using installatron. It is called 1click upgrade, if you can't find it, install it and make sure it is updated to latest version., then read all possibilities very carefull and do your upgrade from there. Nick Edited January 21, 2019 by Nick57 extra (see edit history) Link to comment Share on other sites More sharing options...
Bas_1981 Posted January 21, 2019 Author Share Posted January 21, 2019 (edited) I'm doing this now, but I just received an error also: "can't update because of an internal error" (or something like that) EDIT: after rolling back the back I receive the next error: Edited January 21, 2019 by Bas_1981 (see edit history) Link to comment Share on other sites More sharing options...
Nick57 Posted January 21, 2019 Share Posted January 21, 2019 (edited) Not sure what your environment settings are but check folder file rights, depending on hosting it should be 777/666 or 755/644 Also look in your hosting error_log for the errors. Check your environment with this script, upload it in your hosting and browse to it with www.yourdomain.com/phppsinfo.php and show here the result. phppsinfo.php password and username are prestashop Edited January 21, 2019 by Nick57 (see edit history) Link to comment Share on other sites More sharing options...
Bas_1981 Posted January 21, 2019 Author Share Posted January 21, 2019 No big problems right? Link to comment Share on other sites More sharing options...
Nick57 Posted January 21, 2019 Share Posted January 21, 2019 (edited) Sorry, But yes, it is a problem is the answer, the PHP should be version 7.2, and the other options in yellow should be green as well, you need to go in your hosting and fix them, short_open_tag should be NO. Edited January 21, 2019 by Nick57 extra (see edit history) 1 Link to comment Share on other sites More sharing options...
Bas_1981 Posted January 28, 2019 Author Share Posted January 28, 2019 (edited) Hi Nick, sorry for my late answer, but it was a busy week. Today I changed to PHP7.0 (I know, it's not 7,2, but my hoster currently doesn't offer 7.2) but the update to 1.7.5.0 succeeded. Thank you for your help, I really appreciate it, I was struggling with it for the last weeks... Edited January 28, 2019 by Bas_1981 (see edit history) Link to comment Share on other sites More sharing options...
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