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Hi Everyone,

We have been using Prestashop for over 4 years now and have only started encountering this issue as of yesterday. It seems that on the front end, all of our sites work perfectly fine. However, on the backend, we are encountering these issues:

-back end login page takes very long to load (2-3 minutes longer)

-Once we are on the dashboard, it takes long to load another tab ie. Catalog

-Once in a tab such as Catalog, if we click Product (for example), the Information tab of Product will load correctly. However, clicking any other tab under (Price, Shipping etc), it will still show the tabs, but the right side where editable information should be.. it is blank instead and may hang and say "loading" or be blank.

-Some other pages just don't load at all

I have done the following already - contacted our hosting company who have said no errors have occurred on their end and also tried different browsers and clearing cache. In-house, we had not changed anything either. I am not a programmer, so thus far, answers in similar forums are very confusing to me when developer coding is suggested. Please let me know what the issue is/could be so I can understand better how to rectify it. Thank you!

Hi Everyone,

We have been using Prestashop for over 4 years now and have only started encountering this issue as of yesterday. It seems that on the front end, all of our sites work perfectly fine. However, on the backend, we are encountering these issues:

-back end login page takes very long to load (2-3 minutes longer)

-Once we are on the dashboard, it takes long to load another tab ie. Catalog

-Once in a tab such as Catalog, if we click Product (for example), the Information tab of Product will load correctly. However, clicking any other tab under (Price, Shipping etc), it will still show the tabs, but the right side where editable information should be.. it is blank instead and may hang and say "loading" or be blank.

-Some other pages just don't load at all

I have done the following already - contacted our hosting company who have said no errors have occurred on their end and also tried different browsers and clearing cache. In-house, we had not changed anything either. I am not a programmer, so thus far, answers in similar forums are very confusing to me when developer coding is suggested. Please let me know what the issue is/could be so I can understand better how to rectify it. Thank you!

Hi Everyone,

We have been using Prestashop for over 4 years now and have only started encountering this issue as of yesterday. It seems that on the front end, all of our sites work perfectly fine. However, on the backend, we are encountering these issues:

-back end login page takes very long to load (2-3 minutes longer)

-Once we are on the dashboard, it takes long to load another tab ie. Catalog

-Once in a tab such as Catalog, if we click Product (for example), the Information tab of Product will load correctly. However, clicking any other tab under (Price, Shipping etc), it will still show the tabs, but the right side where editable information should be.. it is blank instead and may hang and say "loading" or be blank.

-Some other pages just don't load at all

I have done the following already - contacted our hosting company who have said no errors have occurred on their end and also tried different browsers and clearing cache. In-house, we had not changed anything either. I am not a programmer, so thus far, answers in similar forums are very confusing to me when developer coding is suggested. Please let me know what the issue is/could be so I can understand better how to rectify it. Thank you!