Masteries Posted December 27, 2018 Share Posted December 27, 2018 (edited) We use SMTP configuration for our shop because PHP mail() was causing issues with emails going to spam folder etc. The SMTP is connected to our Gmail. Recently, I noticed that when replying to customers' messages that was sent through the contact form, the "reply-to" header (which is the customer's email) is ignored and instead the "To:" field is our own shop's email address (the gmail address we use with SMTP). I'm certain that the "To:" email would automatically change to the customer's email when replying to their mails but is no longer the case. Is the issue something we can troubleshoot with in Prestashop or has Gmail updated something? Edited December 27, 2018 by Masteries (see edit history) Link to comment Share on other sites More sharing options...
Masteries Posted December 28, 2018 Author Share Posted December 28, 2018 Looks like this is a Gmail issue: https://wordpress.org/support/topic/reply-to-doesnt-work-anymore-in-gmail/ https://productforums.google.com/forum/#!topic/gmail/aVlo3QqT7MY;context-place=topicsearchin/gmail/gmail$20reply$20to Does anyone have a workaround for this? Link to comment Share on other sites More sharing options...
Masteries Posted January 1, 2019 Author Share Posted January 1, 2019 Bump The workaround for WordPress is by changing the "From" e-mail but since we're using SMTP on Prestashop, I haven't been able to find a solution. Any temporary solution til Google resolves it would be great. Link to comment Share on other sites More sharing options...
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