[RESOLVED] Product Images Not Showing on Website

[VeeTee]

Hi,

 

I'm an absolute newbie to PrestaShop.

My website (www.farmyummies.co.za)  was on PrestaShop 1.7.4.0 before with no issues until one day when I couldn't log in with a 504 Gateway timeout error.  Turns out that disabling the Gamification module fixed this error.

I attempted to upgrade to PrestaShop 1.7.4.4 but had issues with 1Click, so my hosting provider wiped everything and installed 1.7.4.4 from scratch.  

Now, everything's there, except that the product images aren't showing, as follows:

I tried to delete one product image on the backend and re-uploading it but it's still not showing.  But I do have all the images in the backend, as follows:

 

What can I do to fix this without messing with code, etc?

Quite urgent as I have a meeting with the big bosses this afternoon and the site needs to be functional by then ..... 😟

Thank you

Edited December 14, 2018 by VeeTee
Extra image not required (see edit history)

[VeeTee]

Solved by PrestaHeroes.  Thanks guys!!!  😊

[El Patron]

On 12/14/2018 at 3:23 AM, VeeTee said:

Solved by PrestaHeroes.  Thanks guys!!!  😊

fyi if you have this issues.  

try this (to regenerate the .htaccess file)

PS.16

preferences-->seo & urls-->scroll down-->disable friendly url, if already disableD then enable---->click save

now return friendly url to enabled/disabled that you were using-->click save

PS.17

Shop Parms-->seo & urls-->scroll down-->disable friendly url, if already disableD then enable---->click save

now return friendly url to enabled/disabled that you were using-->click save

 

go to website and hit F5 

 

[leozao]

Hi El Patron,

I tried your solution for Prestashop 1.7.5.1, but didn't work for me.

Is there something else that need to be done?

My URL is: fototapet.stickero.ro

Thank you,

Edited March 24, 2019 by leozao (see edit history)

[leozao]

Hi all,

I think the problem is solved for me. It worked after i removed the .htaccess from the root and then activate the "Friendry URL" (or let it activated if is already so) and Save.

Tks,

[davide carnovale]

Hello,

 

I've the same problem... No image showed but I've already tried the previous solution and nothing changed. Anyone can help me please? 

[dtwfung]

I got similar problem.

I am using PS 1.7.6.1.

A customer reported to me. He can see ALL images normally WITHOUT login. Once login, ALL images frame show empty.

I try to do the steps above 

1. Delete .htaccess in root

2. Disable and then "Friendly URL" (to regen .htaccess)

3. Clear cache

Problem persist !? Anyone help ?1

 

Thanks

Edited February 4, 2020 by dtwfung (see edit history)

[goldies]

Anyone found solution for this?

I have same problem: A customer reported to me. He can see ALL images normally WITHOUT login. Once login, ALL images frame show empty.

 

Edited March 4, 2020 by goldies (see edit history)

[goldies]

On 2/4/2020 at 4:13 PM, dtwfung said:

I got similar problem.

I am using PS 1.7.6.1.

A customer reported to me. He can see ALL images normally WITHOUT login. Once login, ALL images frame show empty.

I try to do the steps above 

1. Delete .htaccess in root

2. Disable and then "Friendly URL" (to regen .htaccess)

3. Clear cache

Problem persist !? Anyone help ?1

 

Thanks

Anyone found solution for this?

I have same problem: A customer reported to me. He can see ALL images normally WITHOUT login. Once login, ALL images frame show empty.

[goldies]

On 2/4/2020 at 4:13 PM, dtwfung said:

I got similar problem.

I am using PS 1.7.6.1.

A customer reported to me. He can see ALL images normally WITHOUT login. Once login, ALL images frame show empty.

I try to do the steps above 

1. Delete .htaccess in root

2. Disable and then "Friendly URL" (to regen .htaccess)

3. Clear cache

Problem persist !? Anyone help ?1

 

Thanks

I found out that the problem is caused by the native Watermark module.

I have selected "Login customers can see the image with NO watermark." Once I disabled the option, I can see all images AFTER login.

[roberto.franco]

On 12/17/2018 at 12:11 PM, El Patron said:

fyi if you have this issues.  

try this (to regenerate the .htaccess file)

PS.16

preferences-->seo & urls-->scroll down-->disable friendly url, if already disableD then enable---->click save

now return friendly url to enabled/disabled that you were using-->click save

PS.17

Shop Parms-->seo & urls-->scroll down-->disable friendly url, if already disableD then enable---->click save

now return friendly url to enabled/disabled that you were using-->click save

 

go to website and hit F5 

 

Many Thanks!!! works for my

[darmiles]

remove water mark thats all

[Jcbartola]

On 12/17/2018 at 3:11 PM, El Patron said:

fyi if you have this issues.  

try this (to regenerate the .htaccess file)

PS.16

preferences-->seo & urls-->scroll down-->disable friendly url, if already disableD then enable---->click save

now return friendly url to enabled/disabled that you were using-->click save

PS.17

Shop Parms-->seo & urls-->scroll down-->disable friendly url, if already disableD then enable---->click save

now return friendly url to enabled/disabled that you were using-->click save

 

go to website and hit F5 

 

Thank you so much @El Patron !!  Don't know what happened...but  the htaccess file regeneration  fixed it!! 

[Rizzzle]

Bump.

On a fresh install 1.7.7

Images not showing when the URL rewriting is on.

Any ideas?

RESOLVED by deleting .haccess

Edited December 3, 2020 by Rizzzle (see edit history)

[Antakarana]

En 14/12/2018 a las 9:23 AM, VeeTee dijo:

Solved by PrestaHeroes.  Thanks guys!!!  😊

can you share your solution?

 

thanks

[mgitech33]

It can be fixed by using ssl domain and non ssl domain same.

[ComGrafPL]

On 3/13/2021 at 9:15 PM, Antakarana said:

can you share your solution?

 

thanks

Do the htaccess file regeneration

[mgitech33]

15 minutes ago, ComGrafPL said:

Do the htaccess file regeneration

Delete the htaccess file and keep ssl and non ssl domain same and regenerate htacess file also clear cache folder.

For further queries  can send me PM.

Thanks

Edited July 16, 2021 by mgitech33 (see edit history)

[Rizzzle]

6 minutes ago, mgitech33 said:

 

If I remember correctly I deleted .htacesss, cleared Prestashop cache and importantly deleted browser cache.

Edited July 16, 2021 by Rizzzle (see edit history)

[Rizzzle]

Prestashop forum sucks on a mobile device.

If I remember correctly I deleted .htacesss, cleared Prestashop cache, force compilation and deleted browser cache.

[mgitech33]

On 7/16/2021 at 9:20 PM, Rizzzle said:

Prestashop forum sucks on a mobile device.

If I remember correctly I deleted .htacesss, cleared Prestashop cache, force compilation and deleted browser cache.

I guess it is resolved if not please PM me.

Edited July 19, 2021 by mgitech33 (see edit history)

[Rynraf]

Maybe someone (like me) needs another solution. None of the above helped me. What happend in my case and maybe in others too?

In my fresh PS 1.7.7 installation in backoffice menu: Design > Image Settings I did not have defined "image settings" - thumbnails dimensions (like small_default, medium_default etc.). I don't know why, because I didn't remove it. List of defined photo thumbnails dimensions was empty.

I just defined them, like should be by default, and after that (also at this screen, a little below) I regenarte thumbnails. That's all Works!

cart_default / 125 px / 125 px
small_default / 98 px / 98 px
medium_default / 452 px / 452 px
home_default / 250 px / 250 px
large_default / 800 px / 800 px
category_default / 141 px / 180 px
stores_default / 170 px / 115 px

[Er_sanjay]

On 8/31/2021 at 2:05 AM, Rynraf said:

Maybe someone (like me) needs another solution. None of the above helped me. What happend in my case and maybe in others too?

In my fresh PS 1.7.7 installation in backoffice menu: Design > Image Settings I did not have defined "image settings" - thumbnails dimensions (like small_default, medium_default etc.). I don't know why, because I didn't remove it. List of defined photo thumbnails dimensions was empty.

I just defined them, like should be by default, and after that (also at this screen, a little below) I regenarte thumbnails. That's all Works!

cart_default / 125 px / 125 px
small_default / 98 px / 98 px
medium_default / 452 px / 452 px
home_default / 250 px / 250 px
large_default / 800 px / 800 px
category_default / 141 px / 180 px
stores_default / 170 px / 115 px

I think this was working for me

[ScottH]

PS ver 1.7.7.8 

Had same issue with images not showing on home screen and link to pages that went no where.

In the admin portal I went to Configure/Shop Parameters/ Traffic and SEO/  to the Set up URLS and turned off URL rewriting option to 'NO'

hit the SAVE button and viewed my shop. All pages and images now work. I did not have to delete any files.

Hope that helps.

[StudioA]

removing old htacess and updating seo and url worked for me. to thank

[Amit Kumar Tiwari]

Hello Folks,

Please follow these steps.

If images are showing in the backoffice but not in the front office.

i) Disable friendly URL

ii) Regenerate thumbnails

iii) Check whether images are showing properly or not.

iv) If images are showing properly then turn on the friendly URL again

If images still not showing then provide CHMOD 777 permission to img directory of Prestashop

Hope it will resolve your issue.

Thanks 

[PrestaQvisten]

Thanks Amit Kumar Tiwari, 

make image dir to CHMOD 777 worked for me. Hope that's not a security risk.