Wrong price shown on the front store

[lm21173]

.Hello,

I've been playing around with a few products, and I then noticed that the prices are not right.

I have the "show tax included price" flag enabled for every customer group. However, the price shown is tax excluded, even if the label says "tax included". I then tried adding it to the cart and go to the summary before paying, and it was adding no tax, so it was assuming that the price was taxed already. I tried changing in a number of different ways, but the final price shown in the product section price tab is not the one that is applied if I were to buy the product.

EDIT: it works fine for logged in users, the problem is with guests and visitors, even if the settings are all the same

I even tried setting the default category for visitor as  being client, but I still see the excluded tax price

I'm running Prestashop 1.7.3.3 (because of theme compatibility)

Can anyone give me a hint for what to look for?

Thanks

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Visitor:

Customer (logged in):

Edited December 14, 2018 by lm21173 (see edit history)

[lm21173]

Hi Crezzur,

It is set correctly in the settings for all groups, but it displays the wrong price.

I set all groups to use included tax price, but when I open a product I get the tax excluded price with the label "tax included". Even when I do the checkout the price I'm asked to pay is tax excluded

Thanks,

Luca

[lm21173]

They are enabled. I tried disabling them and the label says "tax excluded", I then re-enabled it and I get the same price as above + "tax included". The tax is also set for every product in the product page

Thanks

[My Idea]

Hi, i'm facing this problem too, did you find any solution ?

[lm21173]

On 4/8/2020 at 9:51 AM, My Idea said:

Hi, i'm facing this problem too, did you find any solution ?

From what I remember it was an issue with the theme, so I got support to fix it

[ShRon]

@lm21173 what theme are you using?

@My Idea Did you solved this?

 

Edited August 6, 2020 by ShRon (see edit history)

[lm21173]

@ShRon I'm using a Zemez theme, the developers fixed it for me