UPS Module stopped working

[a5dev]

I am running an old version of Prestashop (1.5.4.1). A few days ago the UPS module stopped working. Only reason I found out was because a customer contacted me to say no shipping options were available in the checkout page. I log into the back end of PS and go to the UPS Module. I have the latest version installed (1.3.3).

I've confirmed with UPS that my account is active and in good standing, and they even confirmed that the web service login. password and API key are correct. Nobody changed anything here in the back end, and UPS says the web service is working fine.

I have a second store running a newer version of PrestaShop (1.6.x), same version of the module, and the UPS works fine on there. As a test, I took store #2's API info and pasted it into the broken site (1.5) and it still failed. Something is up with this store where it all of a sudden can no longer communicate with UPS.

The error message that gets returned in the module is very generic: "Webservice test connection : UPS Webservice seems to be down, please wait a few minutes and try again".

It's been 2 days of trying and it's still not working. Any way to get more information about what's gone wrong? I tried unchecking all shipping options except for one (UPS Ground) and it still fails. I have tried changing the Packing weight and handling fee.  There are no rules set up in the Categories and Products tabs, and the help screen does not offer anything. This is the PrestaShop UPS module that comes with PrestaShop and I like I said, it was working fine all this time, then for no apparent reason stopped working. If I could at least see some log info or a more descriptive error message at least that would be a start.

Thanks in advance!

[Simonas Invertus]

Did you do anything else to your shop? E.g. installed new module, installed new theme, upgraded something?

Can it be that your hosting provider updated your PHP or database version?

[bravoparts]

Did you ever get a resolution to this? I am running version 1.6.1.16 and I have been dealing with this same thing for a week. Nothing I try fixes it.

[a5dev]

Nope, never fixed it. Lost faith in PS and moved to Shopify. Bummer because I spent a LOT of time and money getting myself into PrestaShop as a developer.

[bravoparts]

I have been using PS since 2011. Built an entire e-commerce site using it without a problem. Now I can ship anything. This really sucks. Last ditch effort is to make sure my hosting server isn't blocking the UPS IP address. I do not want to start all over again...

[a5dev]

Try this:  Create a NEW development site. Install the latest version of PrestaShop. Configure it with one item only. Activate the latest UPS module, plug in your account info and test it.  If it works there, then you know it's a problem with your site - either the version of PrestaShop you are running or something else. Quite a few companies (ups, fedex, authorize.net) locked down their web services to make them more secure, and disabled old cipher suites.

Have you checked your UPS account to make sure it's still active and the API info is still valid?

I'd make a dev site if I were you, and test it there. Don't worry about installing a theme or tweaking the design. Just a raw install of PrestaShop latest version, and test your UPS account from there.

Edited April 27, 2020 by a5dev (see edit history)