Potentam Posted February 25, 2011 Share Posted February 25, 2011 Hello,Each order changes (reduces) amount of items in stock. It is very handy and effective. But if I cancel any orders, amount of items does not change. I have to do it manual.Please how can i resolve this bug?Best Regards Link to comment Share on other sites More sharing options...
DsToys Posted February 26, 2011 Share Posted February 26, 2011 Hi Potentam, you have to cancel the items in the order page to return them to the stock.Once you cancel all the items, the order changes it's status to cancel and all the items will be in stock again.If you only changes manually the order status to cancel, the items will not be returned to stock. 1 Link to comment Share on other sites More sharing options...
Potentam Posted February 26, 2011 Author Share Posted February 26, 2011 Hello,I tried as you said, but do not return products back in stock.Tnx for your answer. Link to comment Share on other sites More sharing options...
gretzteam Posted June 30, 2011 Share Posted June 30, 2011 Hi Potentam,I'm having the same problem here. Did you ever figure out how to put the product automatically back in stock if I cancel the order?Thanks!Dave Link to comment Share on other sites More sharing options...
gretzteam Posted June 30, 2011 Share Posted June 30, 2011 I think I figured this out. First, like DsToys pointed out, setting the status of the order to 'cancelled' will not affect the stock. You need to cancel the actual product in that particular order page. However, for this to automatically increase the stock, you need to have 'merchandise return' turned on. Anyway for me that did the trick.Dave Link to comment Share on other sites More sharing options...
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