ellenb4t Posted November 16, 2018 Share Posted November 16, 2018 Hi again, I have looked for this issue and found it numeral times, but the solutions mentioned didn't work for us: Prestashop 1.6.1.5 This is the situation: - Product has quantity 0 - In the product list page, it says 'out of stock' > which is correct - I order the product, go to my shopping cart to pay and there next to the product it says: in stock! > which is not correct! Since the quantity is 0. Check here for example: https://www.bike4travel.nl/fietstas-accessoires/5202-tiptop-reparatie-pvc.html How can I change this? This is confusing for customers... Thanks, Ellen Link to comment Share on other sites More sharing options...
RebeccaCF Posted November 16, 2018 Share Posted November 16, 2018 Hello, I have kind of the same issue. From time to time, customers can order products even though quantity is set on 0 ... Can't find where it comes from. The shop runs on 1.6.1.3 If anyone has a hint, it's more than welcome ! Rebecca Link to comment Share on other sites More sharing options...
ellenb4t Posted November 17, 2018 Author Share Posted November 17, 2018 Nothing? This looks like a bug to me... is there no solution? Link to comment Share on other sites More sharing options...
Guest Posted November 17, 2018 Share Posted November 17, 2018 Could it be a theme issue? That does not look like a standard theme. Have you spoken to the theme developers? Link to comment Share on other sites More sharing options...
ellenb4t Posted November 17, 2018 Author Share Posted November 17, 2018 Hi Haylau, thank you for your reply. It is the standard theme, but adjusted a bit (colors etc.) Link to comment Share on other sites More sharing options...
Guest Posted November 17, 2018 Share Posted November 17, 2018 Prestashop 1.6.1.3 is quite old now. Has this problem always been there, or is it a new problem. If it is a new problem then what has changed recently? Link to comment Share on other sites More sharing options...
ellenb4t Posted November 17, 2018 Author Share Posted November 17, 2018 You're right haylau, 1.6.1.3 is really old. I don't know, because we only recently turned on stock management Maybe it's time to update, but we are a bit scared about that. And to which one should we update... decisions, decisions... Link to comment Share on other sites More sharing options...
Guest Posted November 17, 2018 Share Posted November 17, 2018 26 minutes ago, ellenb4t said: You're right haylau, 1.6.1.3 is really old. I don't know, because we only recently turned on stock management Maybe it's time to update, but we are a bit scared about that. And to which one should we update... decisions, decisions... I agree - update is scary We are looking at thirtybees as a possible solution We have never had this problem on prestashop. I can't promise a solution, but if you want to DM some back office log in I can check your settings against ours to see if I can spot an issue? Link to comment Share on other sites More sharing options...
ellenb4t Posted November 17, 2018 Author Share Posted November 17, 2018 Thanks haylau, I'll get back to you. We might update first to a newer version and hopefully that will resolve some issues. Link to comment Share on other sites More sharing options...
Guest Posted November 17, 2018 Share Posted November 17, 2018 1 hour ago, ellenb4t said: Thanks haylau, I'll get back to you. We might update first to a newer version and hopefully that will resolve some issues. Bear in mind with the thought of upgrade, that 1.6 is essential finished. Also consider your server environment as php versions are also expiring. Just don't spend loads of time upgrading to soemthing that may well need upgrading again pretty soon - so please do investigate fully Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now