gestmatt Posted November 12, 2018 Share Posted November 12, 2018 Hi all. For a couple of days now, my Prestashop have´nt worked at all. I cant log in, customers cant get to the shop, nothing. Any idea of what gone wrong? http://www.emges.se/prestashop/ Link to comment Share on other sites More sharing options...
joseantgv Posted November 12, 2018 Share Posted November 12, 2018 1 hour ago, gestmatt said: Hi all. For a couple of days now, my Prestashop have´nt worked at all. I cant log in, customers cant get to the shop, nothing. Any idea of what gone wrong? http://www.emges.se/prestashop/ Turn on errors: https://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information-blank-page-500-internal-server-error/ Link to comment Share on other sites More sharing options...
Knowband Plugins Posted November 13, 2018 Share Posted November 13, 2018 Enable to debug as mentioned by joseantgv. Debug mode can give the idea about the issue. Link to comment Share on other sites More sharing options...
gestmatt Posted January 17, 2019 Author Share Posted January 17, 2019 I still have´nt solved this problem. My shop have been up and running since 2011, and have worked just fine until this problem occured. Does anyone have any idea of what I can do to correct it. Thank you. Link to comment Share on other sites More sharing options...
joseantgv Posted January 17, 2019 Share Posted January 17, 2019 25 minutes ago, gestmatt said: I still have´nt solved this problem. My shop have been up and running since 2011, and have worked just fine until this problem occured. Does anyone have any idea of what I can do to correct it. Thank you. Turn on errors: https://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information-blank-page-500-internal-server-error/ Link to comment Share on other sites More sharing options...
razaro Posted January 17, 2019 Share Posted January 17, 2019 Like @joseantgv suggested 2 time is to turn debug mode on and see for specific error that may show. Also do check error log in your cPanel/hosting but also check your PHP version. We saw few cases that hosting company just switch/change PHP version from 5.6 for example to 7.0 or higher. And you also did not mention your PrestaShop version, but give more info like what hosting and your current PHP version. 1 Link to comment Share on other sites More sharing options...
gestmatt Posted February 4, 2019 Author Share Posted February 4, 2019 Thank you. That is what happened. My hosting company have changed to PHP 7.0. It´s one.com that I´m using. Is there any way that prestashop can work togehter with PHP 7.0? Link to comment Share on other sites More sharing options...
razaro Posted February 4, 2019 Share Posted February 4, 2019 It depends of you PrestaShop version. If you did not upgrade PrestaShop from 2011 then you probably have old version that do not support PHP 7.0. Think from version 1.6.1.18 that PHP version is supported but you could think to upgrade to latest 1.6 or maybe when you upgrading already to 1.7. If most of modules you use have 1.7 upgrades. Link to comment Share on other sites More sharing options...
gestmatt Posted February 4, 2019 Author Share Posted February 4, 2019 Ok. But how can I upgrade my prestashop, when I cant even log in. I dont remember what version I have. Cant check that either, cause I cant log in... Link to comment Share on other sites More sharing options...
razaro Posted February 4, 2019 Share Posted February 4, 2019 you are right it can be difficult But first if you could listen for advice people said in this topic and enable debug mode, maybe you could see some errors that could be fixed so you at least have access to back office, maybe. Also you could ask your host to temporally return PHP 5.6, if possible. Other solution is to get all files and database locally and try upgrade, that in general is good practice as you can safely test. Or use some other hosting that still have 5.6 a s option and do not force customers to 7.0, without warnings and time to act. 1 Link to comment Share on other sites More sharing options...
eleazar Posted February 4, 2019 Share Posted February 4, 2019 First of all you should tell us which Prestashop version you run. Prestashop 1.5 and 1.6 (older than 1.6.1.18) can be adapted to PHP 7.1-7.2 without upgrade. But it looks like you still run 1.4, since 1.5 was introduced in September 2012. Link to comment Share on other sites More sharing options...
gestmatt Posted February 5, 2019 Author Share Posted February 5, 2019 Thank you guys. I´ve just found out, that we have version 1.3, from 2010.... Would it work to update to the latest version? Will there be problems with the shop after that? Do I have to upgrade 1 version at the time ( 1, 4-1,5-1,6-1,7...)? And, how can I upgrade? Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now