Ricky_v Posted December 21, 2008 Share Posted December 21, 2008 Hi!I tried to update to version 1.1, not worked for me. :-(I'm trying to recover version 1.0 installed before: -I have a dump of my sql database, -and my files backup on pc (that was a downloaded) and also on server in a subfolder. No problem for database, it's there.I have tried to upload my files, AND/OR move files from subfolder to root.But I have a blank page on home of prestashop user.Only in admin I could see all my information is there.So my question is how to backup so that the shop is like before?Do I have to reinstall?Thanks for a msgRegardsRick Link to comment Share on other sites More sharing options...
ruilong Posted December 21, 2008 Share Posted December 21, 2008 If you have resett the database and deleted all new files and uploaded all old files it should work. Link to comment Share on other sites More sharing options...
Ricky_v Posted December 21, 2008 Author Share Posted December 21, 2008 Hi! thanks for answer.That's what I've done.Uploaded files and reset, import database, all is in admin.But homepage prestashop is blank.And I have to give newly write 777 on folders and files on server, it's long.I do not understand why my recover backup do not function. Theres is a index.php there in root.You have an idea?Thanks, regards Link to comment Share on other sites More sharing options...
ruilong Posted December 22, 2008 Share Posted December 22, 2008 Only index.php in the root? there should be more files in the root.Maybe chmod is not correct on smarty/compile folder+maybe some file got damaged during transfer? Link to comment Share on other sites More sharing options...
Ricky_v Posted December 22, 2008 Author Share Posted December 22, 2008 maybe it's corrupt.But all files are there I think, it's a backup folder and database.I will try version 1.1 because my backup recover seems impossible and very long.See you Link to comment Share on other sites More sharing options...
skinnysdrumshop Posted June 30, 2010 Share Posted June 30, 2010 I have the same issue: blank homepage but everything still shows in back-office/admin.I uploaded some test .csv files and they worked fine. The last one I uploaded, it threw an error (I don't remember what it said) and now my site is just a blank page. This has happened before. So I just rolled up my sleeves and re-installed. Now that this has happened again, I tried restoring my backed up files and database and still get blank page. I asked my hosting support why the backups aren't working and the response is "...I noticed there's something wrong with the application but you should contact the vendor (prestashop)." I asked if they could tell me what they noticed is wrong with the application but they could not/did not provide details.I'd really don't want to re-install. Any ideas/suggestions on the specific folders I might replace instead of full re-install? Link to comment Share on other sites More sharing options...
Recommended Posts