How to remove "Add a message:" section on the order history page

[mantisinc]

Well, whenever someone sends a message through here - the messages doesn't arrive, and the sender receives an email that says "Mail failure - malformed recipient address‏".

So I want to get rid of this section from the order page.

I've looked on history.tpl, but can't see where it calls for that send message section.

Any ideas how to remove it?

[KerryWatson]

Actually you just need to specify the email address for the stores to use when customers send message from order page (i.e. your email address), it's important to have at least one email address specified or customer messages will go nowhere.

First go to TOOLS - CONTACTS, click ADD NEW, enter your email address and title and click the SAVE Button. Add one for sales, one for support etc. and specify your email address for each one (if you work alone) or the different employees' email addresses. (This also allows the customer to select who receives their message from the Contact Us page).

Then go to PREFERENCES - EMAIL and you will see a drop-down box of all the titles you have entered. Select the employee who should receive the order messages and click the SAVE Button.

[mantisinc]

Many thanks for your help Kerry. I can see where you specify which email to use in the preferences section, however, there is no "contacts" section under Tools in my admin panel?

[KerryWatson]

Hmm, maybe that is the problem, even the current demo 1.0 stable (1.0.0.8) has TOOLS - Contacts, look here:

http://www.prestashop.com/demo/demo/
Username : [email protected]
Password : prestashop_demo

Contacts is the 4th menu item from the left. Are you sure yours is not the same?

What version are you using?

Kerry