500 error installing prestashop 1.3.7

[dasong]

I can install Prestashop 1.2.5, Prestashop 1.3.3 and even 1.4 RC4 with no problems.
However, when installing 1.3.7, I get a 500 server error when I try to hit the /install page.
Anyone else having this issue?

[dasong]

Figured it out.
Apparently, the prestashop_1.3.7.0.zip unzips with 777 permissions for every file (recursively).
This is different from every other prestashop zip I've seen.
Anyway, the server was complaining that the install.php and the /install/ directory was writeable by the group.
after changing that, it works.

[ScubaLessonsInc]

Can you share what permissions for the folder you used to get it to work, I tried 755 and no luck and did the sub folders the same way and no luck.
Please tell exactly how you did it for others who are just as stressed (e.g. me!)

I did a full install version 1.3.7 and it worked great~! Installed some modules, still fine. Installed a theme and lost connection in the middle of that and it crashed my back office and front office with a SERVER 500 error.

I tried deleting the database and all the files and just starting from stcratch as this was a new install but NOOO, still giving me 500 insternal server error. I tried checking hte .htaccess file and recreating that, no change, then I tried checking file permissions 777, on the ones on the install instructions list are all there. Not sure what else to do, still getting server 500 error! I have messed with this for 6 hours and ready to pull my hair out. I have prestashop on 7 other sites with no probs ever. By the way the problem theme was the free mobile theme from template monster.

I then tried again to have the hosting company wipe it clean, then unzipped again, It does show all at 777, I changed the install to 755. It would be helpful to have a list of exactly what each file permission and sub file permissions should be. This would then be an easy fix.

I changed my permission settings on the install file and it is still giving me this error:
Internal Server Error


"The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request."



Anybody who can help me I would be SOO GRATEFUL! FREE SCUBA LESSON IF YOUR IN FLORIDA if it solves my issue!

Thanks,
Tina O'Connell

[ScubaLessonsInc]

Just realized when I used the file manager in my cpanel to unzip the installation files it makes the permissions all 777, however when I unzip on my local computer into a folder, then use sftp, ftp or in my case dreamweaver to upload and overwrite the existing files, all of the sudden the correct permissions are instantly now on my files some 644 if PHP files and most directories are 755 and the few that have to be set to 777 are not showing that. I just go in and do those manually, which I did. Then I went to domainname.com/install and finished it up.

Now my site works PERFECTLY

Bottom line - do not unzip the files on the cpanel it will set the permissions wrong, unzip to your local folder and upload via dreamweaver or ftp so the permissions will be correct. Then the install will work perfectly!

PROBLEM SOLVED!!

[dasong]

yes, and if you use a shell, unzip -X filename might work to preserve the file perms.

[Paul C]

You got a reply to this same question here earlier today: http://www.prestashop.com/forums/viewthread/91790/upgrading_prestashop/solved_upgrade_failed_cant_resume_to_the_original_status

I will repeat that you would only set a directory to 777 if you absolutely have to, and I suspect from what you've posted that you do not.

Paul

[tisi]

Yes there seems what problem occurs when you unzip zip file by using cpanel, then all folders have 777 permission automatically. I upload all files using ftp manager and everything works fine.