aiste Posted November 5, 2018 Share Posted November 5, 2018 Hello, I really need help!! I have tried everything I could find on the internet to solve and find more information, but nothing. The thing is, thay custumers write info in the text box under shipping merhods but I cant it find aywhere. I need to know what did the cutomer wrote but there is no section in the order. Hope anyone can help Link to comment Share on other sites More sharing options...
JBW Posted November 6, 2018 Share Posted November 6, 2018 Which version are you using? In 1.7. I receive this as an extra message in customer service which is linked and visible in the order in backoffice too. Link to comment Share on other sites More sharing options...
aiste Posted November 6, 2018 Author Share Posted November 6, 2018 4 minutes ago, JBW said: Which version are you using? In 1.7. I receive this as an extra message in customer service which is linked and visible in the order in backoffice too. Forgot to mention, yes, Im using 1.7 version, but I do not receive the message as an extra message in customer service. Also, I can't see the message in the backoffice. It's like it does'nt even exist. Made an order by myself to see where the message will be visible, but still can't find it nowhere. Link to comment Share on other sites More sharing options...
Simonas Invertus Posted November 12, 2018 Share Posted November 12, 2018 The message should appear in the Customer service->Customer service. You can also find a message if you go to Customers->Customers and click "view" on their profile. Link to comment Share on other sites More sharing options...
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