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Hello and thank you for your answer.

For the sake of conscience, I tested your module on an online store on a test server.

Strangely, the chat does not appear in the FO, no bubble to launch the chat window.

However, compared to my local store, these are the same files so I cannot know if this is due to a local problem with the sound.

It's a very strange problem, and yet I cleared the cache.

I have also installed your module again locally and I still have the same sound problem in the BO. Additionally, I noticed that if I'm on the Mods page (and only this one), the chat bubble appears like the attached image.

It is not very serious but maybe it could indicate a problem related to the sound bug that I am encountering.

I specify that I have modified no file of your module.

PS : Definitely, I'm really unlucky. When I choose an image for the store logo, in the FO side chat, it stays on the default one. However, it works for the avatar.

Hello and thank you for your answer.

For the sake of conscience, I tested your module on an online store on a test server.

Strangely, the chat does not appear in the FO, no bubble to launch the chat window.

However, compared to my local store, these are the same files so I cannot know if this is due to a local problem with the sound.

It's a very strange problem, and yet I cleared the cache.

I have also installed your module again locally and I still have the same sound problem in the BO. Additionally, I noticed that if I'm on the Mods page (and only this one), the chat bubble appears like the attached image.

It is not very serious but maybe it could indicate a problem related to the sound bug that I am encountering.

I specify that I have modified no file of your module.

PS: I tried your module on my final store and the problem with its BO side is still present.

I also noticed that by default, the sound is deactivated on the FO side (the bell is crossed out). If the customer doesn't see or think about it, they may miss a message if it's somewhere other than the store. Is it possible that the sound is on by default?

Is it possible that the sound is on by default? Thank you

PS2 : Definitely, I'm really unlucky. When I choose an image for the store logo, in the FO side chat, it stays on the default one. However, it works for the avatar.

Hello and thank you for your answer.

For the sake of conscience, I tested your module on an online store on a test server.

Strangely, the chat does not appear in the FO, no bubble to launch the chat window.

However, compared to my local store, these are the same files so I cannot know if this is due to a local problem with the sound.

It's a very strange problem, and yet I cleared the cache.

I have also installed your module again locally and I still have the same sound problem in the BO. Additionally, I noticed that if I'm on the Mods page (and only this one), the chat bubble appears like the attached image.

It is not very serious but maybe it could indicate a problem related to the sound bug that I am encountering.

I specify that I have modified no file of your module.

PS: I tried your module on my final store and the problem with its BO side is still present.

I also noticed that by default, the sound is deactivated on the FO side (the bell is crossed out). If the customer doesn't see or think about it, they may miss a message if it's somewhere other than the store. Is it possible that the sound is on by default?

Is it possible that the sound is on by default? Thank you