cannot load front office after installation complete

[tomywu]

A fresh installation on:

Prestashop Version: 1.4.0.11
Server information: Windows NT build 7600 i586
Server software Version: Microsoft-IIS/7.5
PHP Version: 5.2.9
MySQL Version: 5.5.8

Right after installation, can access Back Office right away but cannot load Front Office. error message show on Google Chrome is:

This webpage has a redirect loop
Error 310 (net::ERR_TOO_MANY_REDIRECTS)

Please help. Please let me know where I should start looking at to resolve the problem.
Thanks.

[tomywu]

Just found out, more info:
Can load other pages like address.php in Front Office.
Seems that there is a problem in the index.php.

Any idea?

[Enkey]

I have the some problem

[tomywu]

I have fixed the problem.

Somehow the index.php was not updated after the installation.
Just copy and paste the following code and create a new index.php will get you going.

<?php
include(dirname(__FILE__).'/config/config.inc.php');
include(dirname(__FILE__).'/header.php');

$smarty->assign('HOOK_HOME', Module::hookExec('home'));
$smarty->display(_PS_THEME_DIR_.'index.tpl');

include(dirname(__FILE__).'/footer.php');

?>

[m.c.lavissiere]

Hello.

I have the same problem with version 1.4 (I can't get to the Front Office). In my case, there is no error message, but when I set the HTML link on my website's homepage to the index.php of my prestashop (this worked last time), I am only sent back to my homepage. This happens from my homepage AND from the Back Office, when I tried to get to the Front Office.

The solution offered did not work for me, unfortunately.

Many thanks for some help.

[m.c.lavissiere]

I reinstalled Prestashop v.1.4. Now I can access the Front Office, but when I try to change the theme (l've tried fennecs and the prestashop alternative theme), the front office is blank except for one grey horizontal line at the top. Any suggestions?

Thanks

[Dakota3511]

I have fixed the problem.

Somehow the index.php was not updated after the installation.
Just copy and paste the following code and create a new index.php will get you going.

<?php
include(dirname(__FILE__).'/config/config.inc.php');
include(dirname(__FILE__).'/header.php');

$smarty->assign('HOOK_HOME', Module::hookExec('home'));
$smarty->display(_PS_THEME_DIR_.'index.tpl');

include(dirname(__FILE__).'/footer.php');

?>

I created new idex as you mentioned here but several warnings appear. wonder if you can help to identify what i did wrong. Thanks in advance.

Warning: Division by zero in D:\vhosts\mydomain\httpdocs\tienda\index.php on line 2

Warning: Division by zero in D:\vhosts\mydomain\httpdocs\tienda\index.php on line 2

Warning: include(.incphp’) [function.include]: failed to open stream: No such file or directory in D:\vhosts\mydomain\httpdocs\tienda\index.php on line 2

Warning: include() [function.include]: Failed opening '.incphp’' for inclusion (include_path='.;./includes;./pear') in D:\vhosts\mydomain\httpdocs\tienda\index.php on line 2

Warning: Division by zero in D:\vhosts\mydomain\httpdocs\tienda\index.php on line 3

Warning: include(.php’) [function.include]: failed to open stream: No such file or directory in D:\vhosts\mydomain\httpdocs\tienda\index.php on line 3

Warning: include() [function.include]: Failed opening '.php’' for inclusion (include_path='.;./includes;./pear') in D:\vhosts\mydomain\httpdocs\tienda\index.php on line 3

Fatal error: Call to a member function assign() on a non-object in D:\vhosts\mydomain\httpdocs\tienda\index.php on line 5

[Dakota3511]

I have fixed the problem.

Somehow the index.php was not updated after the installation.
Just copy and paste the following code and create a new index.php will get you going.

<?php
include(dirname(__FILE__).'/config/config.inc.php');
include(dirname(__FILE__).'/header.php');

$smarty->assign('HOOK_HOME', Module::hookExec('home'));
$smarty->display(_PS_THEME_DIR_.'index.tpl');

include(dirname(__FILE__).'/footer.php');

?>

Please help me i just did what you said but it doenst work for me. what i did wrong?

[hanby]

in your .htaccess
I fix it with the 8 lines below put tem in .htaccess fill only thing you should have to do is change the yourdomian your your domain.

#mod_rewrite on
RewriteEngine on

#Host authentication
#RewriteCond %{HTTP_REFERER} !^$

RewriteCond %{HTTP_REFERER} !^http://(www\.)?YOURDOMAIN.com/.*$ [NC]

RewriteRule \.(js|css|jpg|gif|png|bmp|mp4|3gp|m4a|m4r|aac|mp3|ogg|wave)$ - [F]

#PHP code in HTML file
AddType cgi-script .php .htm .html .phtml

[PoWeR-RS]

in your .htaccess
I fix it with the 8 lines below put tem in .htaccess fill only thing you should have to do is change the yourdomian your your domain.

#mod_rewrite on
RewriteEngine on

#Host authentication
#RewriteCond %{HTTP_REFERER} !^$

RewriteCond %{HTTP_REFERER} !^http://(www\.)?YOURDOMAIN.com/.*$ [NC]

RewriteRule \.(js|css|jpg|gif|png|bmp|mp4|3gp|m4a|m4r|aac|mp3|ogg|wave)$ - [F]

#PHP code in HTML file
AddType cgi-script .php .htm .html .phtml

No work :-/

[PoWeR-RS]

no more helps?? please!

[PoWeR-RS]

I checked the settings for the domain and everything was correct, then checked
the settings of the database
and found in the table lsps_configuration the field called "PS_CANONICAL_REDIRECT"
with a value 1 that is active, which forces the browser to attempt to redirect
canonical and generates the error ourselves, so what I did was change the value of this
field to 0 and then accessed. Works
Hugs
My solution posted by ITMNETWORKS my host - Mr. Bruno
Victor Pinho
Brazil

[Fabien Alet]

Hi,

Did you check that the parameters in the tab "Preferences", "SEO & URLs" were correct. (PS directory, Homepage file...)
Hope this can help.

Fabien