Back office login timing out

[Uniq]

I am suddenly not able to log into the back office. No changes have been made. Have reset password no no avail just continues to spin. Please help !  1.0.6.9

[RabbitZzZ]

Check the forum, there are alot of topics about that. It's because of problems in the connection to Prestashop servers. There are workarounds.

[Danny]

It's a server problem.

If you can enter inside BO (try to clear the browser cache first), disable ---> "customers expertise" module (or via ftp rename the "gamification" folder/module), clear the cache, check for errors and if OK, you'll have a more reactive BO.

Danny

Edited October 11, 2018 by Danny (see edit history)

[r00tb33r]

1 hour ago, Danny said:

It's a server problem.

If you can enter inside BO (try to clear the browser cache first), disable ---> "customers expertise" module (or via ftp rename the "gamification" folder/module), clear the cache, check for errors and if OK, you'll have a more reactive BO.

Danny

Solved it for me.

So what causes this module to break and misbehave like this?  It was working until yesterday.

[Ramasgrey]

Hello.

 

I have thesame issues with different hostings and Prestashop versions.

Renaming "gamification" module and cache didn't sort this issue.

Login and front end is just spinning without any result.

 

I think that this major issue for most Prestashop users, as I'm using 1.6 and 1.7 versions on different hostings.

 

Can somebody provide some solution, please.

[jstillings1]

It is an API Call to the prestashop server that is down or intermittent. 

You have to go into advances performance and rebuild the template 1 time after the folder rename.

Your site ,if on good hosting will be running Nginx, and will serve you the old template every time till you force a rebuild, which will tell the HTTP controller hey I am new try me!

Hitting that clear cache blue button is about useless on a Nginx server.  On Apache 2.4+ it works fine.