szymonkrygier Posted October 11, 2018 Share Posted October 11, 2018 (edited) Hello everyone! Everything was fine yesterday, but today I'm unable to login to back office on my website. I haven't done any changes in modules, or settings.. Well I haven't changed anything. When I entered my admin panel URL, prestashop signed me out. I put login credentials, but the login circle is spinning and nothing happens. Also console tab is clear. Even after waiting 10 minutes nothing happens. I tried entering dev mode but it doesn't show any errors.. Thanks :)) Edited October 11, 2018 by szymonkrygier SOLVED (see edit history) Link to comment Share on other sites More sharing options...
kunefe Posted October 11, 2018 Share Posted October 11, 2018 Similar error happening to me today. Yesterday was everything fine. Today it spins forever. When I try to login from another computer or my smartphone it works. Only from my work computer it does not log in. What I have done sofar: - Cleared Browser cache Cookies, History, Pictures - Cleared the cache both from backoffice options and also ftp manually. - Tried with IE and Firefox I tried to read all the entries related login problem but non helps. Any idea about this issue? Link to comment Share on other sites More sharing options...
Danny Posted October 11, 2018 Share Posted October 11, 2018 (edited) It's a server problem. If you can enter inside BO (try to clear the browser cache first), disable ---> "customers expertise" module (or via ftp rename the "gamification" folder/module), clear the cache, check for errors and if OK, you'll have a more reactive BO. Danny Edited October 11, 2018 by Danny (see edit history) 3 Link to comment Share on other sites More sharing options...
jetway Posted October 11, 2018 Share Posted October 11, 2018 The easiest way to handle it is to temporary rename the gamification folder to something else. That will solve your problem for the moment. Link to comment Share on other sites More sharing options...
kunefe Posted October 11, 2018 Share Posted October 11, 2018 Perfect it solved the problem, Thanks Danny Link to comment Share on other sites More sharing options...
Danny Posted October 11, 2018 Share Posted October 11, 2018 Just now, kunefe said: Perfect it solved the problem, Thanks Danny If you renamed the gamification folder/module via ftp check also inside BO modules if it's disable. Enjoy the new BO speed. 1 Link to comment Share on other sites More sharing options...
szymonkrygier Posted October 11, 2018 Author Share Posted October 11, 2018 Renaming gamification folder fixed the problem in my case. Thanks Danny! Link to comment Share on other sites More sharing options...
Ervins Posted September 11, 2019 Share Posted September 11, 2019 (edited) example Edited September 11, 2019 by Ervins (see edit history) Link to comment Share on other sites More sharing options...
gurgli Posted November 21, 2019 Share Posted November 21, 2019 Help! I'm lost. If my site is www.zyz.com - what would be my admin logon url? I lost all my favorites with old computer and can't find my webshop admin ;( Link to comment Share on other sites More sharing options...
Ervins Posted November 22, 2019 Share Posted November 22, 2019 Do you have access to your server? Link to comment Share on other sites More sharing options...
DArnaez Posted November 27, 2019 Share Posted November 27, 2019 On 10/11/2018 at 8:38 AM, jetway said: The easiest way to handle it is to temporary rename the gamification folder to something else. That will solve your problem for the moment. This is funny. All of non-experts read this and think.. "WTF is gamification folder?" LOL . Can you please someone tell us what directory is that? I only have access by FTP. I can't access the Admin Dashboard. Fortunately the Front end is working and clients didn't know the problem. Thanks! Link to comment Share on other sites More sharing options...
selectshop.at Posted November 27, 2019 Share Posted November 27, 2019 2 hours ago, DArnaez said: This is funny. All of non-experts read this and think.. "WTF is gamification folder?" LOL . Can you please someone tell us what directory is that? I only have access by FTP. I can't access the Admin Dashboard. Fortunately the Front end is working and clients didn't know the problem. Thanks! The answer was given some posts before: Rename the module gamification via FTP on folder /modules. So go via FTP to folder /modules and rename there the folder gamification to some other name. On 10/11/2018 at 2:43 PM, Danny said: If you renamed the gamification folder/module via ftp Link to comment Share on other sites More sharing options...
DArnaez Posted November 27, 2019 Share Posted November 27, 2019 Ohhh I see... is rename the folder /modules/gamification . Ok Thanks!!! It works. But just leave it like that? or do I rename it back? Link to comment Share on other sites More sharing options...
selectshop.at Posted November 28, 2019 Share Posted November 28, 2019 If this module is making troubles, so you should leave it renamed. This make it useless. BTW this module is not needed for to run Prestashop. Link to comment Share on other sites More sharing options...
Sakuzki Posted November 30, 2019 Share Posted November 30, 2019 i have this same problem. cant login, there is one error. ''The Employee does not exist, or the password provided is incorrect.'' Does it it fix it safely, if i rename gamification folder, or does it just disable admin login or what? PrestaShop is new to me, just had my first install and i have no idea how it works.. Link to comment Share on other sites More sharing options...
[email protected] Posted January 2, 2020 Share Posted January 2, 2020 (edited) On 10/11/2018 at 8:35 AM, Danny said: It's a server problem. If you can enter inside BO (try to clear the browser cache first), disable ---> "customers expertise" module (or via ftp rename the "gamification" folder/module), clear the cache, check for errors and if OK, you'll have a more reactive BO. Danny what is BO? Edited January 2, 2020 by [email protected] (see edit history) Link to comment Share on other sites More sharing options...
selectshop.at Posted January 2, 2020 Share Posted January 2, 2020 BO = Back-office Link to comment Share on other sites More sharing options...
onlydeshpande Posted April 15, 2020 Share Posted April 15, 2020 On 10/11/2018 at 6:08 PM, jetway said: The easiest way to handle it is to temporary rename the gamification folder to something else. That will solve your problem for the moment. This worked for me. Many many thanks!! Link to comment Share on other sites More sharing options...
Seppe Posted December 6, 2020 Share Posted December 6, 2020 Good morning If I want to go to my adminpanel: www.domain.be/admin I get: "the page you are looking for was not found". And there it stops. No idea to get back to the loginform I tried to rename the "gamafication" folder, but everything stays the same. Link to comment Share on other sites More sharing options...
Pierced_viking Posted January 10, 2022 Share Posted January 10, 2022 each time i try to log in to my back office via www.mysite.com/admin i get There is one error. The employee does not exist, or the password provided is incorrect. All the details are correct as far as i know, i had to reinstall prestashop on my domain, ionos (1and1) helped do the installation and since ive not been able to log in, have i done something wrong? Link to comment Share on other sites More sharing options...
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