Very slow backend

mitzayapa · October 1, 2018

Hi guys,

Every shop with 1.6 version works awfully slow in the backend. Ive tried disabling non native modules and overrides, no change at all. Various ps 1.6 diferrent shops affected, so its something widespread.

Any problem out there ?

okITup · October 1, 2018

Hi,

Several of our clients have also reported slow backoffice today, in several different websites and servers ... it seems that some external dependency has some problem ...

Regards,

Befox · October 1, 2018

Exactly the same problem on several 1.6 sites

It's due to very long time to get response fromapi.addons.prestashop.com

I've temporarily disabled connection to this api in classes/Tools.php

    public static function addonsRequest($request, $params = array())                                                                                                                                             
    {
        return false;

robb · October 1, 2018

Thanks for the fix Befox!

PrestaShop, next time send us a message...

kacifashionuk · October 1, 2018

Indeed we have seen the same. Examining the page load from a stack trace it seems that the slowness is coming from the handshake with api and profile prestashop.com

There is a bigger wait time when the prestashop IP's are connecting and responding.

connect(10, {sa_family=AF_INET, sin_port=htons(80), sin_addr=inet_addr("91.240.109.18")}, 16) = -1 EINPROGRESS (Operation now in progress) poll([{fd=10, events=POLLIN|POLLOUT|POLLERR|POLLHUP}], 1, 5000) = 1 ([{fd=10, revents=POLLOUT}]) getsockopt(10, SOL_SOCKET, SO_ERROR, [0], [4]) = 0

fcntl(10, F_SETFL, O_RDWR) = 0

sendto(10, "POST / HTTP/1.0\r\nHost: api.addon"..., 268, MSG_DONTWAIT, NULL, 0) = 268 poll([{fd=10, events=POLLIN|POLLPRI|POLLERR|POLLHUP}], 1, 0) = 0 (Timeout) poll([{fd=10, events=POLLIN|POLLERR|POLLHUP}], 1, 5000

jetway · October 1, 2018

I have disabled that long time ago. Prestashop does not have to establish a connection on every single click. Since i done that, prestashop runs tons of times faster than before.

lorena · October 1, 2018

What part of the code should be deleted or modified?

public static function addonsRequest($request, $params = array())
{
if (!self::$is_addons_up) {
return false;
}

kacifashionuk · October 1, 2018

This is for Prestashop 1.7

Change

    public static function addonsRequest($request, $params = array())
    {
        if (!self::$is_addons_up) {
            return false;
        }

To

    public static function addonsRequest($request, $params = array())
    {
            return false;

4 minutes ago, lorena said:

What part of the code should be deleted or modified?

public static function addonsRequest($request, $params = array())
{
if (!self::$is_addons_up) {
return false;
}

lorena · October 1, 2018

My prestashop is 1.6.1.13
It's the same solution?

kacifashionuk · October 1, 2018

1 minute ago, lorena said:

My prestashop is 1.6.1.13
It's the same solution?

From what I have read this morning, yes, it should be the same bit of code (of course make a copy before you adjust).

lorena · October 1, 2018

A worked thank you very much!

yfzhang · October 1, 2018

It's works for PrestaShop 1.6.0.14 .

Thank you very much.

Masteries · October 1, 2018

We're experiencing the same issue. The solution above is working great for 1.6.1.17 as well.

thehandlestudio · October 1, 2018

this worked on 1.6.1.11 as well, thank you.

siomosp · October 1, 2018

It is working for 1.6.1.6,

thanks!

Neo_odessa · October 1, 2018

3 hours ago, Befox said:

Exactly the same problem on several 1.6 sites

It's due to very long time to get response fromapi.addons.prestashop.com

I've temporarily disabled connection to this api in classes/Tools.php


    public static function addonsRequest($request, $params = array())                                                                                                                                             
    {
        return false;

Thanks for solution! works for 1.6 version

mikecc444 · October 1, 2018

I changed

protected static $is_addons_up = true;

to

protected static $is_addons_up = false;

But I still have the same problem. Do you have any other solution?

celeg · October 1, 2018

work for PS 1.7.4.2, thanks

kacifashionuk · October 1, 2018

mikecc444 You have changed the wrong bit of code by the looks of it

In classes/Tools.php

Change

    public static function addonsRequest($request, $params = array())
    {
        if (!self::$is_addons_up) {
            return false;
        }

To

    public static function addonsRequest($request, $params = array())
    {
            return false;

pdkey · October 1, 2018

thanks - PS. 1.7.2 - it works.

what a bad joke of presta. Even the front runs just under 1 second faster.

kacifashionuk · October 1, 2018

2 minutes ago, pdkey said:

thanks - PS. 1.7.2 - it works.

what a bad joke of presta. Even the front runs just under 1 second faster.

That's exactly what we have noticed. The customer frontend was also stalling until we made the change and now, as you say pdkey, we are seeing pages loading extremely fast, probably twice as fast now.

More worrying, this has been going on over 24 hours and nothing has been mentioned, as far as I can see, by Prestashop that they are having issues with the addons subdomain. I really don't think 1 line of code should have impact across an entire webshop and makes me think what other "loose" bits of badly thought out code sit beneath the platform.

El Patron · October 1, 2018

disableaddonsapi (1).zip

this module we threw together and tested on one of our shops but it is on fast server in US so we did not see issue.

if someone would like to give it a try and let us know we can post in free module section.

works for 1.6/1.7.

thanks, el

bay_kolio · October 2, 2018

Thank you EL Patron. I have dowload it and install. Work nice to me. My version is:
PrestaShop 1.6.1.20
inux #1 SMP Fri Jan 5 05:15:23 EST 2018 x86_64
Apache
PHP 7.1.0
MySQL 5.5.59-cll

jajalfplv · October 2, 2018

Problem is that addonrequest overrided by this module is used on the module list and for the updates. What about overriding the admincontrollerclass....: filterTabModuleList and initTabModuleList, only used for the puzzle button on the top of every admin pages.

El Patron · October 2, 2018

39 minutes ago, jajalfplv said:

Problem is that addonrequest overrided by this module is used on the module list and for the updates. What about overriding the admincontrollerclass....: filterTabModuleList and initTabModuleList, only used for the puzzle button on the top of every admin pages.

thanks for feedback, we need to re-institute our github so developers can add to code base....to be honest we probably will not dev this further....if you would like to improve and post back here that would be great. (also I'm always interested in new talent to join team, i.e. developer) and I like it when someone has a better idea...

jajalfplv · October 2, 2018

I tried this today and it works great:

// @file_put_contents(_PS_ROOT_DIR_.Module::CACHE_FILE_MUST_HAVE_MODULES_LIST, Tools::addonsRequest('must-have'));

// $this->refresh(Module::CACHE_FILE_TAB_MODULES_LIST, _PS_TAB_MODULE_LIST_URL_);

//file_put_contents(_PS_ROOT_DIR_.Module::CACHE_FILE_DEFAULT_COUNTRY_MODULES_LIST, Tools::addonsRequest('native'));

//file_put_contents(_PS_ROOT_DIR_.Module::CACHE_FILE_ALL_COUNTRY_MODULES_LIST, Tools::addonsRequest('native_all'));

//@file_put_contents(_PS_ROOT_DIR_.Module::CACHE_FILE_MUST_HAVE_MODULES_LIST, Tools::addonsRequest('must-have'));

Everything is ok on the modules page, and backoffice runs faster as ever

bay_kolio · October 3, 2018

16 hours ago, jajalfplv said:

I tried this today and it works great:

// @file_put_contents(_PS_ROOT_DIR_.Module::CACHE_FILE_MUST_HAVE_MODULES_LIST, Tools::addonsRequest('must-have'));

// $this->refresh(Module::CACHE_FILE_TAB_MODULES_LIST, _PS_TAB_MODULE_LIST_URL_);

//file_put_contents(_PS_ROOT_DIR_.Module::CACHE_FILE_DEFAULT_COUNTRY_MODULES_LIST, Tools::addonsRequest('native'));

//file_put_contents(_PS_ROOT_DIR_.Module::CACHE_FILE_ALL_COUNTRY_MODULES_LIST, Tools::addonsRequest('native_all'));

//@file_put_contents(_PS_ROOT_DIR_.Module::CACHE_FILE_MUST_HAVE_MODULES_LIST, Tools::addonsRequest('must-have'));

Please explane. Where to put this code
Thanks

Alffy · October 9, 2018

On 1/10/2018 at 12:26 PM, kacifashionuk said:

This is for Prestashop 1.7

Change

    public static function addonsRequest($request, $params = array())
    {
        if (!self::$is_addons_up) {
            return false;
        }

To

    public static function addonsRequest($request, $params = array())
    {
            return false;

Works fine in my PS 1.6.1.20 !

But Does anyone know if it is convenient to restore it after a while?

dtgmaze · October 9, 2018

My XML file got corrupted and could not login to backend anymore.

renamed the file /config/xml/must_have_modules_list.xml and I could login to backend once again.

What a stupid mistake with high impact for the prestashop community!!!!!

cleverbuy · October 9, 2018

Hi! Why make it so complicated? Just turn of module "Tips and update and Gamification" or go to BO Administration -> Settings and turn of Automatic search for module updates.

Daresh · October 10, 2018

It may not be enough, it's better to disconnect from Addons, my solution here: http://greenmousestudio.com/en/back-office

joseantgv · October 11, 2018

On 10/10/2018 at 8:25 AM, Daresh said:

It may not be enough, it's better to disconnect from Addons, my solution here: http://greenmousestudio.com/en/back-office

Nice but if users can't access backoffice they can't do the first point. In this case rename folder /modules/gamification

Daresh · October 11, 2018

Exactly, I updated the description

skur2000 · October 13, 2018

big problem for prestashop 1.6.1.4

at shop, admin zone, /index.php?controller=AdminInformation

this Configuration - Informaniton at backend - admin zone

loaded very, very slow

2 dual core server with 4gb memory

512mb for php 5.6

PrestaShop™ - 155.657s

real 200-300 secund !

Edited October 13, 2018 by skur2000 (see edit history)

harun272 · October 15, 2018

I've just changed the name of the gamificaton module by adding a few xxx at the end (gamification-xxx) and now backoffice is super speedy.

Do I need Merchant Experience module? No, I don't. And, as it seems the problem is coming from the Prestashop servers, I can later try by just renaming the module directory to it's original name and see if the problem is solved.

assindia · October 28, 2018

On 15.10.2018 at 4:55 AM, harun272 said:

I've just changed the name of the gamificaton module by adding a few xxx at the end (gamification-xxx) and now backoffice is super speedy.

Do I need Merchant Experience module? No, I don't. And, as it seems the problem is coming from the Prestashop servers, I can later try by just renaming the module directory to it's original name and see if the problem is solved.

Wow, this was the solution! Exactly, now my backend is fast as hell. Thank you so much!!

DEN99 · November 11, 2018

My verson 1.7, I was having the same issues, VERY slow BO... after searching, I did this.....

I removed/uninstalled all modules that I was NOT using, INCLUDING the dashboard modules.

I didn't mess with any code or file.......just uninstall what I dont use......

My BO now is fast, the same as any web page I bring up now.......if it dont work for you

you can always reinstall them.

jetway · November 12, 2018

12 hours ago, DEN99 said:

My verson 1.7, I was having the same issues, VERY slow BO... after searching, I did this.....

I removed/uninstalled all modules that I was NOT using, INCLUDING the dashboard modules.

I didn't mess with any code or file.......just uninstall what I dont use......

My BO now is fast, the same as any web page I bring up now.......if it dont work for you

you can always reinstall them.

I would never deinstall Dashboard Modules. These are the heart of a Shop. Thats a very very bad idea but however. The only thing you need to deinstall is gamification and all is done. That's what i did and its lightning fast with all dashboard modules intact.

SwissGroove · January 9, 2019

On 10/10/2018 at 8:25 AM, Daresh said:

It may not be enough, it's better to disconnect from Addons, my solution here: http://greenmousestudio.com/en/back-office

Hi, thanks for the tip. Maybe a stupid question but is it also safe to follow these steps when some modules were ordered through addons shop at Prestashop? I remember we had to enter the shop URL at the time of ordering modules. Does it need this external connection to check if modules are genuine? The use of ordered modules won't be affected over time? Thank you.

EDIT: Gamification and Cron Tasks Manager module were already uninstalled. Creating Tools.php file did the trick for me.

Edited January 9, 2019 by SwissGroove (see edit history)

Daresh · January 9, 2019

It's safe

TariqYacoub1982 · January 29, 2019

On 10/15/2018 at 5:55 AM, harun272 said:

I've just changed the name of the gamificaton module by adding a few xxx at the end (gamification-xxx) and now backoffice is super speedy.

Do I need Merchant Experience module? No, I don't. And, as it seems the problem is coming from the Prestashop servers, I can later try by just renaming the module directory to it's original name and see if the problem is solved.

WOW!!! I made the same, super fast, thank you very much

TariqYacoub1982 · January 29, 2019

On 10/1/2018 at 12:55 PM, Befox said:

Exactly the same problem on several 1.6 sites

It's due to very long time to get response fromapi.addons.prestashop.com

I've temporarily disabled connection to this api in classes/Tools.php


    public static function addonsRequest($request, $params = array())                                                                                                                                             
    {
        return false;

I got 500 internal error

amorxoigel · February 11, 2019

Hi guys! I already tried all of those things but still it's really SLOW...Did someone of u found some other things to change in order to make bo works faster?
i'm with 1.7.5.0 version and FO is really fast but BO is almost impossible to be used 😕

Tomin · February 15, 2019

On 1.7.4.4 few weeks ago only in one installation somehow Currency block made BO incredibly slow. I just disabled it without looking further, as I don't need it.

Daresh · February 16, 2019

Maybe it synchronizes exchange rates with some external webserivce?

amorxoigel · February 21, 2019

On 2/15/2019 at 10:34 PM, Tomin said:

On 1.7.4.4 few weeks ago only in one installation somehow Currency block made BO incredibly slow. I just disabled it without looking further, as I don't need it.

How were u able to find it was this module to make BO incredibly slow? I unistalled it as well but it's keep being super slow the BO 😕

El Patron · February 21, 2019

try this module to see if it helps slow back office..

https://www.prestaheroes.com/en-us/performance-emergency-fix-disable-api-connection-to-prestashop-addons

happy selling, el

amorxoigel · February 21, 2019

1 hour ago, El Patron said:

try this module to see if it helps slow back office..

https://www.prestaheroes.com/en-us/performance-emergency-fix-disable-api-connection-to-prestashop-addons

happy selling, el

Unfortunately it didnt help 😕

El Patron · February 22, 2019

11 hours ago, legioxroma said:

Unfortunately it didnt help 😕

try uninstalling merchant expertise module....see if that helps

on performance page for test only, disable 3rd party modules and overrides, restest...if not slow then it's a module

hope that helps

Patrik Lindblom · April 26, 2019

I found that jirafe.com was down, which made the backend slow. The jirafe (Analytics for ecommerce) module fetches css and js from the domain. Changed this in modules/jirafe/jirafe15.php:

public function hookBackOfficeHeader($params)
    {
        return '
            <link type="text/css" rel="stylesheet" href="https://jirafe.com/dashboard/css/prestashop_ui.css" media="all" />
            <script type="text/javascript" src="https://jirafe.com/dashboard/js/prestashop_ui.js"></script>';
    }

to

public function hookBackOfficeHeader($params)
    {
        return '';
        return '
            <link type="text/css" rel="stylesheet" href="https://jirafe.com/dashboard/css/prestashop_ui.css" media="all" />
            <script type="text/javascript" src="https://jirafe.com/dashboard/js/prestashop_ui.js"></script>';
    }

When the site is up again, you can revert your change.

El Patron · April 27, 2019

15 hours ago, Patrik Lindblom said:

I found that jirafe.com was down, which made the backend slow. The jirafe (Analytics for ecommerce) module fetches css and js from the domain. Changed this in modules/jirafe/jirafe15.php:


public function hookBackOfficeHeader($params)
    {
        return '
            <link type="text/css" rel="stylesheet" href="https://jirafe.com/dashboard/css/prestashop_ui.css" media="all" />
            <script type="text/javascript" src="https://jirafe.com/dashboard/js/prestashop_ui.js"></script>';
    }

to


public function hookBackOfficeHeader($params)
    {
        return '';
        return '
            <link type="text/css" rel="stylesheet" href="https://jirafe.com/dashboard/css/prestashop_ui.css" media="all" />
            <script type="text/javascript" src="https://jirafe.com/dashboard/js/prestashop_ui.js"></script>';
    }

When the site is up again, you can revert your change.

you could just load that locally and never worry if it's available, cheers el

giwrgos88 · May 2, 2019

On 4/27/2019 at 3:33 PM, El Patron said:

you could just load that locally and never worry if it's available, cheers el

do you have them local to share it with us?

El Patron · May 2, 2019

8 hours ago, giwrgos88 said:

do you have them local to share it with us?

Hi, you would need to get copy of files from jirafe, or via 'vew page source after css/js fetched. Then you would load css/js via PS calls in module as compared to remote call. So it takes a bit of tech work to do.

maybe open a new topic, how to call remote js/css into internal call.

giwrgos88 · May 2, 2019

2 hours ago, El Patron said:

Hi, you would need to get copy of files from jirafe, or via 'vew page source after css/js fetched. Then you would load css/js via PS calls in module as compared to remote call. So it takes a bit of tech work to do.

maybe open a new topic, how to call remote js/css into internal call.

there website is down, how i will load them or visit their page to get them?

if anyone has them please share it with me and i will create a new topic how to fix the issue

Edited May 2, 2019 by giwrgos88 (see edit history)

El Patron · May 2, 2019

I checked and jirafe has 'gone out of business'. closed

you will want to uninstall the jirafe module, that will solve the issue.

giwrgos88 · May 3, 2019

14 hours ago, El Patron said:

I checked and jirafe has 'gone out of business'. closed

you will want to uninstall the jirafe module, that will solve the issue.

true, i think is the best option. do we know exactly where this module it is used in the admin panel? which parts affect, if it affects

ilvsportfoto · May 3, 2019

On 10/1/2018 at 1:26 PM, kacifashionuk said:

This is for Prestashop 1.7

Change

    public static function addonsRequest($request, $params = array())
    {
        if (!self::$is_addons_up) {
            return false;
        }

To

    public static function addonsRequest($request, $params = array())
    {
            return false;

Hi,

PrestaShop version 1.6.1.23

OS: Win 10

Browser: Firefox (main one used to work), Chrome, Waterfox

I tried the above code and i don't see much improvement to my error. The main problem is regarding to save and stay and save buttons that are loading for at least 10-15 seconds before they can be pressed again. It is very annoying.

I have a thread opened here:

Prestashop Back Office - Loading forever Product page - Information Save and Stay + Save buttons and Not saving updates to existing products (text + photos) - 1.6.1.x [Current] - PrestaShop Forums

where i describe my issue with prestashop going slow.

I hoped that this solution will help, but until now i didn't see any improvement.

I also deleted the browser cache, i cleaned up cache from prestashop (/cache/smarty -> from the 2 folders) but is not an improvement from before unfortunately.

Any other ideas?

Thank you,

digit89_2 · September 16, 2019

Worked for PS 1.7.5.1

Which is the best practice, isn't it possible to do so in the override folder ? If yes, which is the line to add please ?

Best regards

snare · September 20, 2019

On 2/22/2019 at 4:12 AM, El Patron said:

try this module to see if it helps slow back office..

https://www.prestaheroes.com/en-us/performance-emergency-fix-disable-api-connection-to-prestashop-addons

happy selling, el

.

On 2/22/2019 at 4:12 AM, El Patron said:

try this module to see if it helps slow back office..

https://www.prestaheroes.com/en-us/performance-emergency-fix-disable-api-connection-to-prestashop-addons

happy selling, el

Hi El,

I just purchased your module to disable addons api call to prestashop.

I expect this module to be able to completely disconnect our website to prestashop such as not showing any modules & services recommendations in Modules Catalog.

But surprisingly, your module just doing things that is freely informed in forum such as some of this links below :
- https://www.prestashop.com/forums/topic/907905-very-slow-backend/?do=findComment&comment=2979298
this is before you posted the link to purchase your module which basically does the same as comment above

- http://nemops.com/faster-prestashop-back-office-modules-themes-ads/#.XYSl9uczZE7

The reason I purchased your module is because I've tried to "return false;" in "function addonsRequest", but it's not working in PS 1.7

In Module Catalog it stil loading "150+ Modules and services selected for you".

So can you tell me if this module can work more than that and completely remove modules recommendation as described above? Because if it's not, It would be nice if you can refund as this module is really not working to disable prestashop 1.7 addon API at all.

Looking forward to hearing from you.

updated :

Attached in screenshot is what appear in Modules > Catalog
That it's still contacting to Prestashop's Addons and showing something like :
"151 modules and services selected for you"

So, basically your "simple module solution that does not harm" is not as mentioned in your description :
"Fixes performance impact of back end automatically calling PrestaShop addon’s."
Because it's still calling Prestashop addon's. And loading time to show all those 151 modules is taking more than 10sec

So what's your solution for this?

Edited September 24, 2019 by snare (see edit history)

bonsaiko · November 10, 2019

Hello,

I created this file override/classes/Tools.php and put this content in it :

<?php
class Tools extends ToolsCore
{
    public static function addonsRequest($request, $params = array())
    {
        return false;
    }
}

It seems to be working great. I'm in Prestashop 1.6.1.17.

Can someone tell me if it's ok or if it can lead to problems ?

Thanks a lot.

bonsaiko · January 8, 2020

Hello again,

After a few weeks of improvement with orders page load (due to the above override), I'm back with 20 second page load...

Any idea why ?

Connection to external API seems to be off so why does it take so long (23.44 sec) ?

I had a look inside google inspector and here's what I got (I ordered by page load desc):

What do you think I should do ?

Thanks for your help.

Patrik Lindblom · January 8, 2020

Check the Network-tab instead, that should give you a hint of what's going on and from where.

bonsaiko · January 8, 2020

This is a screenshot of the network tab (in my previous message).

Patrik Lindblom · January 8, 2020

Sorry, saw that now.

bonsaiko · January 8, 2020

no problem

MichaelEZ · January 8, 2020

how big is yours DB? I had same problem, then cleaned tables, like connections, logs etc and it solved it

bonsaiko · January 8, 2020

My DB is 2,61Go.

I'm trying to find a way to empty it but I don't want to lose all the data, specially the statistics, so I'm trying to figure a way to export the stats before cleaning the tables...

bonsaiko · February 7, 2020

I emptied my database and it went from 2,61 G to 302 M.

However, when I click on the orders list tab, it takes more than 20 seconds to display the page.

Console displays that the TTFB is 25,16 seconds.

Any idea how can I know why it takes so long ?

bonsaiko · February 12, 2020

hello, anyone ?

I really need to know why order page takes so long to get displayed.

But I don't know how to debug this.

Anyone to help me ?

essential · February 17, 2020

Hi @bonsaiko did you find any solution? I also noticed back offlice 'lag' - around 15 seconds delay for loading on network side, but I cannot figure out what is the cause of that. What I tried:

- Disabling/uinstalling meachant expert/renaming gamification directory

-cleaning up the database a little bit from all the statistics data, etc,

- editing classes/Tools.php to 'return false' for fuctnion addonsRequest.

- removing "xml" files from /config/xml

but it seems those actions had no effect on the performance.

Front office works fine.

Edited February 17, 2020 by essential (see edit history)

bonsaiko · February 17, 2020

Hello @essential,

No, I don't have any solution...

I tried the same things as you did but no result.

MichaelEZ · February 18, 2020

Well i had exatly same problem, 1min to load orders in bo, nothing seems to helped then i went for upgrade to thirtybees and my problem was solved. Now whole BO seems faster, order page under 2 min... But this might not solve your problem. I woud made copy of yr shop and if u are desparate enough u can try it.

Edited February 18, 2020 by MichaelEZ (see edit history)

bonsaiko · March 5, 2020

what are thirtybees ?

MichaelEZ · March 6, 2020

its fork of 1.6 - > here is link

redart · June 2, 2020

Hi
I have a problem with very slow BO
Prestashop 1.7.2
I have made the changes you are writing above, but it looks like the problem is elsewhere.

I have a server on OVH and my TTFB for BO is 1.0 min !!!
For FRONT it is not so bad because 444.59 ms
Apparently, OVH blocks connections to license servers.
Does anyone have a similar problem?

miras1331 · June 29, 2020

On 6/2/2020 at 1:29 PM, charter said:

Hi
I have a problem with very slow BO
Prestashop 1.7.2
I have made the changes you are writing above, but it looks like the problem is elsewhere.

I have a server on OVH and my TTFB for BO is 1.0 min !!!
For FRONT it is not so bad because 444.59 ms
Apparently, OVH blocks connections to license servers.
Does anyone have a similar problem?

same problem. server support told me:
"On checking the slow php logs, I am seeing some php scripts which could be related to this:
[0x00007f803b414e70] getConfiguration() /modules/welcome/OnBoarding/OnBoarding.php:141
[0x00007f803b414d80] loadConfiguration() /modules/welcome/OnBoarding/OnBoarding.php:57
[0x00007f803b414cd0] __construct() /modules/welcome/welcome.php:75
[0x00007f803b414c40] __construct() /src/Core/Foundation/IoC/Container.php:127
[0x00007f803b414be0] newInstance() /src/Core/Foundation/IoC/Container.php:127
[0x00007f803b414ad0] makeInstanceFromClassName() /src/Core/Foundation/IoC/Container.php:160
[0x00007f803b414a00] doMake() /src/Core/Foundation/IoC/Container.php:173
[0x00007f803b414980] make() /src/Adapter/ServiceLocator.php:60
[0x00007f803b4148f0] get() /classes/module/Module.php:1091
[0x00007f803b414830] coreLoadModule() /classes/module/Module.php:1071
"

Edited June 29, 2020 by miras1331 (see edit history)

Kamal Asawara · March 31, 2021

In PrestaShop 1.6 version, there is a slow backend response occurred but in upgradation of PrestaShop 1.6 to 1.7 version so many changes are added in back office (order page),front office and shows all recommended modules in Backoffice.

Here I am attaching link from this link you can see all changes and download new version of PrestaShop.

Know More : https://build.prestashop.com/news/prestashop-1-7-7-0-available/#:~:text=More%20than%20160%20bugs%20have,brings%20support%20for%20PHP%207.3!

wzzly · May 6, 2021

We also have a really slow BO on 1.7.7.3 .

Seems like the TTFB is always 5+ seconds, which is really bad when doing daily tasks.
It's not the hosting as the TTFB is only there with prestashop, not with other wordpress sites.

Nickz · May 6, 2021

1 hour ago, wzzly said:

Seems like the TTFB is always 5+ seconds, which is really bad when doing daily tasks.
It's not the hosting as the TTFB is only there with prestashop, not with other wordpress sites.

how large is your Database?

wzzly · May 6, 2021

@Nickz

It's only 335MB

I do notice when I load the BO orders page, that it takes alot of memory and time to load the config. What does that mean?

Nickz · May 6, 2021

39 minutes ago, wzzly said:

It's only 335MB

only? I find that rather large. How many products, since when do you collect data?

wzzly · May 6, 2021

@Nickz About 900 products

Since 2-3 years. But I disabled most stat modules last year.

Nickz · May 6, 2021

1 hour ago, wzzly said:

Since 2-3 years. But I disabled most stat modules last year.

you should clean up the DB

wzzly · May 6, 2021

@Nickz how?

Any guidance on that? Do I need a module for that?

Nickz · May 6, 2021

there are database cleaner out there-

To interfere with database is not without risk. Download the Database first. Check php and phpmyadmin settings. if they allow for large uploads.

jetx · May 7, 2021

I use Elengantal's Data Cleaner from addons. Reduced one db from 76mb to 4.5mb by removing log files, page views, etc. But do it in the middle of the night as it can take your site offline for about 10 minutes. And as advised backup db first. I think there is a free one available but have never used it.

Pravesh Singh · July 14, 2021

On 10/1/2018 at 3:56 PM, kacifashionuk said:

This is for Prestashop 1.7

Change

    public static function addonsRequest($request, $params = array())
    {
        if (!self::$is_addons_up) {
            return false;
        }

To

    public static function addonsRequest($request, $params = array())
    {
            return false;

I try it on prestashop 1.7.6.9. but still the speed is slow.

arka77 · December 7, 2021

Try this: https://catalogo-onlinersi.net/en/content/42-solve-slow-back-office-on-prestashop

SmartDataSoft · December 11, 2021

PrestaShop addons call slower the site. It is best good to disable them and set the cache mode enable. It will faster the site

Thank you

pullidea-dev · December 11, 2021

In my opinion, you can use the follow 3 methods.

1. Rename the 'gamification' folder name as 'gamification_'. root directory/modules/gamification

On 10/15/2018 at 11:55 AM, harun272 said:

I've just changed the name of the gamificaton module by adding a few xxx at the end (gamification-xxx) and now backoffice is super speedy.

Do I need Merchant Experience module? No, I don't. And, as it seems the problem is coming from the Prestashop servers, I can later try by just renaming the module directory to it's original name and see if the problem is solved.

2. Disable addons request.

On 11/11/2019 at 3:28 AM, bonsaiko said:
Hello,

I created this file override/classes/Tools.php and put this content in it :
<?php
class Tools extends ToolsCore
{
    public static function addonsRequest($request, $params = array())
    {
        return false;
    }
}
It seems to be working great. I'm in Prestashop 1.6.1.17.

Can someone tell me if it's ok or if it can lead to problems ?

Thanks a lot.

On 10/10/2018 at 3:25 PM, Daresh said:

It may not be enough, it's better to disconnect from Addons, my solution here: http://greenmousestudio.com/en/back-office

In Prestashop 1.7, due to changes in the architecture, it is not possible to make an override to the Tools class and apply this change.

To disconnect from addons you need to go do classes/Tools.php file, find this line:

protected static $is_addons_up = true;

and change it to:

protected static $is_addons_up = false;

And also, delete default_country_modules_list.xml fle from the config/xml folder.

3. Enable cache mode. Back office/Advanced Parameters/Performance

On 12/11/2021 at 2:53 PM, SmartDataSoft said:

PrestaShop addons call slower the site. It is best good to disable them and set the cache mode enable. It will faster the site

Thank you

Thank you.

Edited December 16, 2021 by raudsepp
Add details from original url. (see edit history)

Zohaib-fk · August 18, 2022

psaddonsconnect module in the modules folder can be renamed (disabled) to see if doing all the above changes does not work

cleoni · October 3

The tutorial by @Daresh did work like a charm!

Very bad idea to include in the Presta package this "Gamification" module! It slows down horribly the whole products backend.

I cannot even seem to unistall it, because it throws an "Empty tab" exception.

Anyway, once disabled, the speed is optimal.. Thanks again!

Very slow backend

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