Angelu Posted September 13, 2018 Share Posted September 13, 2018 Hello, I'm a new user of prestashop, after upgrading to version 1.7.4.2, it is impossible for me to add a new product. When pressing "new product" in my admin, it send me directly to my dashboard. When pressing add or duplicate from an existing product this message appear: unable to update the settings. Thank you Link to comment Share on other sites More sharing options...
El Patron Posted September 13, 2018 Share Posted September 13, 2018 Hi, enable prestashop debug mode via the advanced parms-->performace page. recreate the problem and see if you receive any info (error). Link to comment Share on other sites More sharing options...
Angelu Posted September 14, 2018 Author Share Posted September 14, 2018 Hi after enabling debug mode via the performance page, I don't see any error message when trying to recreate the problem. As I haven't created a lot of products till now, I think I'm going to reinstall Prestashop 1.7.4.2 and if the problem occures, I will use an older version. Thank you guys Link to comment Share on other sites More sharing options...
El Patron Posted September 14, 2018 Share Posted September 14, 2018 2 hours ago, Angelu said: Hi after enabling debug mode via the performance page, I don't see any error message when trying to recreate the problem. As I haven't created a lot of products till now, I think I'm going to reinstall Prestashop 1.7.4.2 and if the problem occures, I will use an older version. Thank you guys try debug with chrome: (in particular you will want to view console for errors (.js) Steps Open Google Chrome on your computer. ... Click the three vertical dots icon. ... Hover over More Tools on the drop-down menu. ... Click Developer Tools on the More Tools sub-menu. ... Hover over an element on the Inspector column. ... Right-click an element you want to inspect on any web page. ... Select Inspect on the drop-down menu. Link to comment Share on other sites More sharing options...
El Patron Posted September 14, 2018 Share Posted September 14, 2018 also if you post your url the community can test the cart and report back what they find. then you can delete the URL by editing your post...but having link to shop helps a lot. Link to comment Share on other sites More sharing options...
Angelu Posted September 14, 2018 Author Share Posted September 14, 2018 Hi El Patron, I did it wrong the first time. Please see the error message when trying to create the problem. Thank you for your help Link to comment Share on other sites More sharing options...
El Patron Posted September 14, 2018 Share Posted September 14, 2018 Hi, great stuff. using phpmyadmin check ps_product https://www.screencast.com/t/LYpTY5VLdqzZ it seems this was not updated in ps_product, you can add it manually here is a native 1.7.4.2 ps_product file not sure that helps, do not import this it's just example. ps_product.sql Link to comment Share on other sites More sharing options...
El Patron Posted September 14, 2018 Share Posted September 14, 2018 13 hours ago, kikichallenge said: Hello ps1.7.4.2 sucks. use older or magento. This is broken. do you know how to debug PS at least to get debug info? maybe it's not ps that sucks but you....we are using 1.7 since beta and think 1742 is good release and the ps theme/module eco is mature. So in future try helping because you do not have the reputation yet for anyone to take you very seriously. Link to comment Share on other sites More sharing options...
Angelu Posted September 20, 2018 Author Share Posted September 20, 2018 Hello, Thank you very much for your help El Patron, it was definetly a ps_product file problem. I don't have this problem anymore. Thank you very much for your time. 1 Link to comment Share on other sites More sharing options...
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