Are discount vouchers one-time use?

[Jasen]

I'm thinking of setting up a rewards program (Customer loyalty program which was one of the modules that came with prestashop) on my ecommerce site and I was wondering are the discount vouchers 1 time use? Just to make sure since I don't want the discount voucher to be used over and over again.

Thanks for you help.

[mytheory.]

You can set those settings when creating a voucher... also you can change them. Payment >> Vouchers.

For customer loyalty vouchers, Yes, I believe they are one time use and only usable by a specific customer. That loyalty voucher is linked to a specific customer account. You would have to change code if you did not want this to be by default, but I don't know why you wouldn't.

Also, to my knowledge, a customer has to use the voucher all at once otherwise it becomes void after the first use. So, they can't purchase a $50.00 item with a $100 worth voucher, and then expect to use that voucher on future purchase thinking that their is still $50 remaining for that code. The vouchers do not work this way, and one of the reasons that a gift certificate module isn't available... and a feature that has received a lot of criticism for PS.

HTH!

[Jasen]

Thanks but will the customer be forced to use his discount vouchers on the next available purchase or is he able to use it whenever he feels like using it?

[mytheory.]

Again, not much experience with loyalty vouchers yet... but seeing how the voucher feature is setup. NO the customer would not be forced to use it on their NEXT purchase.

I don't think there even is a feature that exists to do something like that... the customer has to manually input the code. An as far as limitations go, I think you can only set the beginning and ending dates for a voucher.

So although you can't force a customer to use it on their next purchase, you can put a limited time the voucher would be viable for. I'm not sure what the default time setting for loyalty vouchers are... but I think it's 1 year. Again you would have to change code to modify this time setting... or manually modify it through the BO once the voucher is created.

HTH!